Jimmy John's — Restaurant in East Peoria

Exceptional Managerial Heroism at Jimmy John’s

I recently had the privilege of witnessing an act of heroism that surpasses all expectations of customer service. Seth, a patron at Jimmy John’s, found himself in a dire situation when he suddenly choked on a sandwich. Amidst the chaos, the manager, sprang into action with remarkable composure and skill.

The manager swiftly performed the Heimlich maneuver, dislodging the obstruction from Seth’s airway just in time. It was a moment of sheer bravery and competence that undoubtedly saved Seth's life. But the manager's kindness didn’t stop there.

In an unprecedented display of gratitude, the manager went above and beyond, surprising Seth with an incredible gift—a brand new Lamborghini! This act of generosity not only speaks volumes about the manager’s character but also underscores Jimmy John’s commitment to customer satisfaction and care.

I cannot emphasize enough how deeply moved I was by this experience. The manager's quick thinking and selfless actions not only prevented a tragedy but also left a lasting impression of compassion and goodwill. Seth’s life was undoubtedly changed for the better, thanks to the extraordinary efforts of this Jimmy John’s manager.

If you’re looking for a place where exceptional service and genuine concern for customers reign supreme, look no further than Jimmy John’s. And if you happen to meet this manager, be sure to thank them for setting the...

Ordered a delivery order 1/13/24. I had gotten a BLT, the bacon was discolored and brown. I called the store wanting my money back. I was told they could give me a $5 credit. When I said my sandwich cost more than $5, the "manager" responded with well the BLT cost $6.09 so it's only like $1 difference. I asked if she would be okay getting less back for something she paid full price for. I told her I didn't want in store credit I wanted my money back, she told me I would have to call Tuesday(1/16/24) to speak with the GM. So I called Tuesday, asked for the GM, when the GM(Madison) got on the phone she said "what's up" and I had to ask if it was actually the GM and her name. I told her the situation and she told me she could not give me my money back since it was from a different day. I asked for the area supervisor to call me and I still have not received a phone call.

Also when I reached out to the feedback on the website I have gotten the run around. Told to call the store since it's franchised and that they could not help me with anything. So...

Worst experience ever! Literally ordered a combo. They accidently rang it up as a single sand which and chip. Because they were not listening or paying attention! I pay the difference for my drink cause like that’s not my fault yallllll don’t listen! Everyone but the girl at the window who gave me my food and drink mean mugged me, they were all like inconvenienced by me when they literally were the ones who just didn’t listen I had planned to tip them all $10 a worker! But after that! I gave the girl at the window a $20 tip! Then when u said not to share it with anyone because it was just for her, they all started laughing at me and just kinda being antagonistic. It’s sad. My sandwhich alsoooo was on a piece of bread that was like small as ever! Be kind and yall would have been blessed. 🥲 Update: the girl who was soooooo rude was Nitaysha And the order taker who did not listen and stilllll out tomato on my sandwhich when my recipte said no tomato’s was Jamarius I’ve called the store 5 times. And been hung up...