Panda Express — Restaurant in East Ridge

Had a bad experience here tonight. We made an online order to be picked up. Then our son had a migraine after a long day driving down from Michigan, so we decided to get him first to the hotel.

We called Panda Express to request a 15 minute adjustment to the pickup time. They argued with my wife on the phone and said we’d have to come in before they made our order.

When I arrived, the order was not ready, and even though there was no one else in line, it still took over 15 minutes longer after I came in for them to cook the chicken. The woman who argued with my wife on the phone argued to me. The manager, who I believe was named Yoselin, came over and offered nothing to help. After waiting 15 minutes, I asked if they delay and mistake could be remedied, and she said no. I suggested she’d rather have a one star review on Google and she nodded yes.

I will note a third woman at the counter understood what had happened and was trying to help, but it was the manager who stopped her from assisting and the manager had a bad attitude and...

I would just like to give an absolute rave. Review and a huge shout out to the manager. Robert not only was the food very good, but the night that I went in to get dinner. I was a little bit down on my finances, and I decided to buy a bigger plate and they happened to accidentally forget one of my entrees, because I got a side of rice with it. And it really was a very honest and simple mistake. So I called back, and they told me that I could go in tomorrow and ask for Robert and to my surprise and joy, Robert, not only blessed me with a full remake. Of my food and the entree that was missing.But he did great with his customer service.As well. As a father of a young child who was starting to worry about feeding his son for the next week.Until payday, this was a huge blessing. I said a long prayer for robert and his family in the parking lot before I left...

Absolutely the worst customer service EVER!! Walked in to everyone “busy” one employee was “on break” … took 3-4 minutes before anyone even decided to come and take my one single person order. I asked “what’s wrong with them” rep stated ohh everyone is getting ready for closing. I asked what time do yall close she stated “a hour and a half from now”. Cleaning a bit early I’d say. Gave me the smallest scoops ever I guess because I called her out but I don’t care. This panda needs to fire the entire staff every last one of them are rude and could care less about any off the customers that choose so come to thier establishment to help pay for thier checks. HATE THIS PLACE IVE GIVEN THEM TOO MANY CHANCES! I live I. The area and its convenient but I’ll drive where me, my family and money is...