Pizza Bros East Ridge — Restaurant in East Ridge

We placed a $132 order online at 8:40 pm and was texted that our order would be ready between 9:15 and 9:25 pm. We arrived at 9:20. We were asked 3 different times for the name of the order and neither time did anyone come out and let us know the status of our order or how much longer it would be. We watched while table after table came in and was seated, got their food, finished and left while we were still waiting for our order. Two Door Dash drivers came in and had to cancel orders because of the wait. We watched while employees hung out off the clock socializing with the other employees. We watched while 3 different employees were eating and drinking sodas on the line where food was being prepped and served. When we finally asked for a manager, she crossed her arms and closed her eyes, not even making eye contact with us, and never offered an apology or try to make amends. She kept nodding her head and told us to email the owners. She said she would go check on it, mind you she was the original person that asked for our names when we first walked in. She finally came back and said it would be 5 more mins. We got our pizza 11 mins later at 10: 15 pm. When we got home the pizza was extremely salty and the fried ravioli was hard and tough to chew. I won't even get started on the way the employees were dressed. Nothing about this location was professional. We only chose this place to support local owners but we will not be going back ever! They are losing a lot of money with the way they are running...

I never leave a bad review but my experience deserves one. Went in to grab a couple slices to go and the girl at the counter said it would be about 8 mins on a pepperoni I said no problem I went out to the car for 8 mins came back inside to get 2 slices to go , someone had already got 2 slices so they were selling it by the slice but the girl at the counter said the rest of the pepperoni was promised to another table. Here’s my issue why didn’t the whole pie go to the table in question? There were already 2 slices gone from the pie. Just doesn’t make any sense. Don’t say you’re gonna do something then do something else. I stopped at Davis bros 2-3 times a week while on lunch but I won’t step foot back in that place also told my employees that I had been encouraging to go there. I will give them a raise not to go back there. If I treated my customers like I was treated I wouldn’t have any business. This was just not right you need to do better . I went to NY pizza by the theater instead. You’ve got plenty of business and me not coming back is gonna hurt but you shouldn’t tell your customers one thing then lie to...

Me and my girlfriend came here to get something to eat before we headed to the movie. We are gluten , dairy intolerant so as you imagine it’s hard for us to ever really find a restaurant that how’s those options. Let alone PIZZA. So we were so excited. Not only for the pizza but we love trying new restaurants out. That’s kind of our thing we do. Well, upon ordering our waiter 1. Didn’t bring over a pen or paper, 2. Seemed a lot more focused on his friends coming in than taking our order. And both my girlfriend and I ordered the gluten crust and vegan cheese with other toppings. Both pizzas stuff a very long time to come out. Our waiter didn’t really come to us any, only stayed on his phone in the back. Both pizzas came out. Everything was fine at first til my girlfriend noticed that our cheeses look different. Vegan cheese isn’t pulley like regular cheese is. I already ate half the pizza. Whenever I finally got the waiters attention, all he said was a sorry excuse for an apology and that’s it. So I don’t recommending going here if you want your...