Papa Johns Pizza — Restaurant in East Rutherford

Both times I've ordered from here I was overcharged and they messed up my order both times. The second time when I actually went back to get my order fixed, the staff person who worked there looked at me with a blank stare and said that the toppings he gave me were expensive (I asked for a half buffalo chicken pizza and a small order of honey chipotle wings, I was charged $28.82 for pickup). I don't know how a single pizza could've cost more than $20 when a large 1-topping was advertised for $9.99 but I still took the pizza home. Saw there was bacon on it, drove it back, said that I didn't ask for bacon and the man working behind the counter pointed to the sign and said that it comes with bacon. I called in the order and explained to him that I don't have that sign in my house. He gave me a blank stare and said that the toppings were "expensive" and didn't offer to change my order. He made it very clear he was reluctant to try and fix my order. It wasn't until I told him to keep the pizza because I didn't want to eat it that he muttered something about another pie but I was already out there. Never going to order from here again. 2 bad...

I'm a truck driver and as such, getting food can be difficult at times. I placed an order at the East Rutherford store on the app and called the store to let them know i was in my truck and how to find me. I didn't realize that my old phone number was attached to the order. Also the city changed from Lyndhurst to Rutherford for some reason. This made it difficult for the driver to find me or contact me. I called the store and inquired what the status was and was informed they were trying to find me. I knew they were closing soon as well. A couple calls later, we finally figured out the mixup with the address and phone number. Naji, the owner, assured me he would get me fed and told me he would bring my order personally! Within 10 minutes I had my order and the quality was top notch. It was still hot too, to my delight. Naji went above and beyond the call of customer service this evening. I was personally a GM, driver and insider for PJ in Washington State and wouldn't accept anything less than the customer service i received tonight. Kudos to all at this...

Once in a while for who knows what reason I will succumb to my inner voice when I’m hungry to order pizza fast food… and I usually get reminded after the first bite why I shouldn’t, but I always seem to forget that the experience was subpar. I ordered the stuffed crust pizza half anchovy and half onion and I also ordered to Alfredo meat bowl as well. The best part and I use that term very liberally was the crust with the mozzarella the rest of the pizza was soggy bottomed and kinda unappetizing. The second course was the Alfredo bowl which I honestly could not eat . Papa John’s should discontinue the bowls al together.it was $40 bucks for the two. Barely any anchovies…I believe I saw 2-3 little dried anchovies. But the guy behind the counter was super cordial and was tolerant of our language barrier because speaking English can get very...