Tacos Chava — Restaurant in East Wenatchee

Usually average. Wouldnt say anything special but today we ordered a combo 4 which is a burrito on the menu. When they brought us some weird tasting nachos, we were very confused but we just went and asked for a burrito specifically and when we finished our meal, we went to let them know that something went wrong with our order and that the pictures and menu are messed up. That's when the lady decided to be rude and say she refuses to refund the nachos because it's not their fault, it's their systems fault. We then had to explain the we were not asking for a refund, just letting them know that the menu is wrong. The next thing she said is that they already know about the issue (would have been great to know when we ordered). Super awkward conversation to have to have and it just shows the quality of customer service they offer. Thanks for nothing and you're welcome Tacos Chava for letting you know that your menu is wrong (even though you supposedly already knew). Dont expect to see us or anyone else we tell about this...

Paid 16 bucks for a Carne Asada burrito, not exactly rocket science. Got outside took two bites and knew something was wrong. Opened it up, there's remnants of meat somethings that resemble nothing like Asada. Manager came out and before I said anything he said "Oh you shouldn't have eaten it I can't give you a refund." I said I paid almost 20 bucks for a Asada burrito and he sat there trying to convince me that it was Asada, what little meat there was was ground up,some pale in color some was definitely pork but wtf ever. Finally he said if you wanted Asada you should have asked for Asada. You ate it i cant give you a refund. I smiled and said please keep this i cant eat it, its garbage. The food was as well. Guess its easier to screw people over than to conquer the culinary unicorn that is the elusive and really hard to make...

First time trying out Tacos Chava at the East Wenatchee mall. The woman at the counter was friendly and I ordered the carne asada burrito meal to-go , which also came with a fountain drink. When I got home, I was disappointed that my burrito wasn’t even folded properly with its contents coming out and it didn’t come with beans on the side. I ordered the meal and thought it was supposed to include this. Essentially, I paid $18 including tax for only a burrito and a fountain drink which I thought was pretty expensive! The food was delicious, but I won’t go back again for how...