Mattress Firm Wenatchee — Hotel in East Wenatchee

I am so sad to report that the gentleman in East Wenatchee was an extremely rude man to me. Not only was he rude, but because I wouldn’t let him yell at me on the phone, and told him I was now hanging up. He called me back and told me I’m not willing to work with you and I now canceled your order , have a great day. This man was horrible, I was trying to be so nice and supportive because I could tell he was having a really bad day and he continued to be abusive on the phone. I don’t even have words to express the experience I had with mattress firm. They charged me twice $3200 and then the guy told me he couldn’t verify that I had made a payment so he couldn’t order my mattress. I still wasn’t upset and told him as long as we get my mattress ordered in a couple days I’ll be fine. If we don’t get the mattress ordered in a couple days, then I will have to go somewhere else if you can’t get it ordered because the sale for memorial is almost up. That made him very angry so he decided he was going to up and cancel my order without speaking to me. When I went into the branch in East Wenatchee the gentleman that was working there was very rude and also treated my fiancé and I like we were bothering him two days prior. He told me that he could not help me even though I had driven an hour and wanted to order the mattresses that day. He said he will have to come back when The guy that helped you before is in. And I can completely see why they’re so rude, there is no corporate that you can reach out to to complain about their incredibly rude behavior. I am just incomplete all. I hung up in tears and shaking with high blood pressure. I tried twice to calm him down, yes the customer was trying to calm the employee down and try to communicate and change the conversation to positive, but the customer failed and finally hung up because the employee was being so malicious. I would not buy from this...

My partner and I came into Mattress Firm as our first stop on the hunt for a new bed. I'd planned on looking around the valley just to get a feel for the mattress types I preferred. I'd done my own research on what I thought I'd like in a bed. So, initially I didn't approach the salesman there. Paul, the assistant manager, had said to let him know if we had questions. I appreciated that he let us look and didn't pounce on us the second we walked in. After awhile, Paul recognized that we were a little uninformed on what we needed so he asked if he could help us and show us some things we hadn't considered. Long story short, he was super kind, helpful, personable, and actually turned out to be a family friend I had yet to meet. Paul helped us find exactly what we didn't know we needed (what a salesperson should do) instead of nudging us towards the most expensive products in the store. We were well taken care of and ended up staying in the budget we set for ourselves, as well. Wonderful, productive experience and I can't wait to...

Went in to the Wenatchee mattress firm as I was looking at upgrading to a king bed. The associate Paul was very knowledgeable and respectable. This was my first time ever buying a mattress for myself. I explained my budget and he steered me to the right direction for the best bang for my buck. Paul had no trouble explaining the differences between firm, medium, and plush as well as what each mattress had to offer. He also explained the best way to take care of it for the longest lasting results. As bed frames go I didn’t realize how many different options there were. I definitely chose to go with one of the higher end models (mf900) they had due to my sleep issues.He was able to explain all components that went into it and even showed me how it worked. I am extremely happy with my purchase and the customer service I was given. Will definitely be talking to Paul again if I ever need anything else!! Highly recommended. Thank you Paul your knowledge and expertise were very...