GameStop — Local services in East Wenatchee

I've always enjoyed going to Gamestop ever since I was a kid but more recently my opinion towards this company has soured. Back when the PS5 came out, I was lucky enough to pre-order one. When the day came to pick it up, I went to Gamestop excited to grab my new system. I got there and went straight up to the register to get my transaction underway. Most of my experience went off without a hook until it came time for the employee to try and upsell me. Using their usual tactics, they offered to sell me a power up subscription cause yada yada yada you know their whole schpeal. I politely said no but the employee continued to grill me about all the benefits I would miss out on. I again said no and the transaction continued. He asked for my email, which I assumed was procedure, we wrapped up the exchange, and I was sent on my way with my PS5 in hand. It seemed like a regular experience until a few days later when I received an online copy of game informer in my email. Puzzled as to why I got an email for a game informer, I looked back at my receipt and, sure enough, the employee had snuck a $15 power up rewards card into the transaction. It has now been a few months since then and I still recieve emails for my "subscription" and have had to contact customer service three times now to "cancel/delete" my account yet I still get emails??? On top of all of that, they couldn't even reimburse me my $15. The whole thing has been one giant head ache and I will never be shopping at...

So We go to game stop today so my son can buy an Xbox one with all the money he has been saving. We pay and no receipt prints out. They are telling my husband we can’t leave yet because they don’t know if the transaction went through. I check my mobile account and it shows that our account was charged. I show them and they say that for some reason it is showing in their system that they still own it so we have to pay for it again or we can’t leave with it. I was like that makes no sense, my account has already been charged I’m not paying for it again. Then they say we would be refunded the 1st transaction in 24-48 hrs. I was like “no, I will not pay for it twice because your system is jacked up”. So then they tell us we can leave if we want but we can’t take the Xbox. I was like my account was charged and I am not leaving with out this Xbox, I paid for it, it’s mine. To make this long story Short after 30 minutes of arguing, 2 phone calls to whomever the manager was calling and me totally loosing my temper, we finally got to leave with my sons Xbox just with no receipt. I will seriously never go to game stop again. Worst customer...

This is our go-to place to buy video games. The folks that work there are that perfect storm of friendly, knowledgeable and laid back where you feel like if you have a question or want to chat about games that they can give awesome advice, but without the hard sell you get at some places.

The shop is small, but it uses the space well and it's very attractive with a few carefully chosen bits of geek merchandise and apparel around the center of the shop with the library of games around the outside. They have a ton of used games too, and systems and controllers too. And then they have the big bargain bin in the front--where you can find games you've heard of for crazy prices. $5 down to as low as $2. They also have their TV going in the back pretty much all the time with a show that features previews, reviews and news about video games. It's genuinely good and as often as not I find myself just standing in the back just...