White Castle — Restaurant in Eastpointe

Just left this location where my order was handed to the car ahead of me, given back, then handed to me. I asked if that were the case before paying for it and was lied to. I had a feeling it was mine because the difference between my order and the car before was different in size. I paid for and took it because the young lady Jayla (or something with a J on her uniform) told me it hadn’t been given to the car ahead. I get my order pull up and check it. It’s cold as ever. Now why would an order made special with no onions be cold if it were just made? Furthermore, there are viruses and Covid. Plus, people don’t always wash their hands. Yet; you handed my food to the car before and still gave it to me. How disgusting… then tried to lie like I’m a fool. NOT ONLY HAD I WAITED FOR MY ORDER BUT THE CAR AHEAD ORDER HAD TO BE FIXED SO I WAITED EVEN LONGER. I AM PISSED AND STILL HUNGRY. They offered to remake it but why would I want that. Hey should have remade it versus giving me an order you let the customer touch first. CUSTOMER BEWARE ‼️‼️‼️‼️‼️‼️‼️Before someone says the wait is why my food was cold. The order ahead was smaller than mine. I watched the whole thing. Also, I worked at White Castle and other restaurants. They ask the driver with the messed up order to pull up and they’ll bring it out so they won’t hold the line and other orders won’t get cold. So either way they were outta line. I would NEVER do a customer that way. When it’s not theirs they don’t give a damn. I am pissed to the max to think they’d give me an order they handed the customer before me and lied about it. I can look at her and tell she was lying through her teeth. That’s beyond lazy but...

Out dashing for over 5 hours. Picking up a dash order. Go inside to use the restroom and they say you have to purchase something to be able to use the restroom. I am 46 years old and do not need to be having an accident on myself. I told them I do not want anything from them. I pissed off went on and paid a dollar at White Castles store number 040013. White Castle has a contract with Door Dash. The order the dasher is picking up has a receipt which probably has a code on it. There is no HUMAN way if you have a contract with Door dash which everyone with the door dash company has had a background check. It is a human rights violation to refuse a functional lavatory, restroom etc. Also if someone is working for a company you have a contract with. It is just common courtesy to let the dasher who are picking up a paid order to let them use the restroom. No one who is working and picking orders from your establishment should have to shell out cash every time to use the facilities. IT IS INHUMANE

*Employees are following the lead of their supervisor who was not there.

You should be ashamed of yourselves.

Even if the employees are following what their supervisor has told them. We are HUMAN BEINGS. Treat people correctly. It also goes to the people who own White Castles. Last time I checked years ago that this was a family who started this company over 103 years ago who were compassionate people.

I have also personally done business with this company for over 40 years. I am only one person but I will never ever spend another dime in White Castle ever again let alone pick up a dash order from any of your...

For the first time in my life a patronizing White Castle, I was highly disappointed. I ordered six cheeseburgers in ice water. Gratiot 8 Mile location on the Eastpointe side of the street. I had never had a problem with White Castle before, not even this location. This is what went down, they have one order staff member who was a tentative and professional. The younger staff members where in fact lazy, they were unprofessional and did not seem to want to work. The older staff member who was a lady I saw her with my own two eyes and heard her in my own tears asking the younger staff members a number of times to do some things which I'm sure was their jobs oh, and they were very lackadaisical about it. They act as though they didn't want to do what they were being asked to do, even though the older staff member was very professional and how she asked. Now the quality of the food, for the first time patronizing White Castle I found their hamburgers to be different than they've ever been, the meat tasted strange, and they did not have the white Castle flavor that I've always known. I could not drink the ice water oh, because the water itself had a very strange taste to it as well. I don't know maybe I caught that location on a bad day or something. But I don't believe I will be going there anytime soon. And that is why I give them only three stars, but I applaud the older staff member for being such a professional. Jeff...