Dunkin' — Restaurant in Eau Claire

I go to Dunkin because I am running late for the kids just to get a large coffee and some donuts. I see the drive-thru line is long, so I decided to run in to make it a little quicker. After a couple minutes waiting at the register for assistance while watching 5 people not even look up to help, the manager as he is flying by says, order at the kiosk this morning. It will be quicker.

So now I came in to do a job of ordering something I want to buy because I am late. As I am trying to find my options in the sea of options for a large coffee, this lady behind me says, “This is quicker?” After 5 minutes of trying to find everything that I came into order, I got a receipt with nothing on it. Not even proof of what I ordered.

Now comes customer service. I wait 5 minutes to get a coffee with no creamer. I say to her this needs creamer, so she puts it in. Currently, the drive-thru is empty and I still haven’t received anything but the coffee. I ask the lady who is cleaning the counters now if I can get my donuts as well. She said “oh what did you order?” This is where a receipt would have been nice. I tell her what I ordered, she gets the donuts and after 13 minutes, I’m finally leaving the store all the while the lady behind me is still ordering her coffee.

I take a drink from my coffee. No sugar!! Meanwhile, in the back of the truck, my kids say “What are these?” Not even the donuts were right.

Finally, the service was so wrong and horrible that I called to talk to the manager. The same person that said the kiosk would be ‘quick’. I tell him my story; he doesn’t even acknowledge that the entire order was wrong and makes excuses as to why there was nothing on the receipt. At this point, I’m fed up. You have leadership that cannot identify the most important parts of customer service trying to serve customers they do not want to interact with while telling the customer that it will be quicker to do their job for them when it probably took 5 times as long.

In my opinion, this is a failure and I will not give another cent to a service company who does not...

Despite previous reviewers complaining id like to say this has been my familys dunkin for years, and ill explain why.

The staff varies ,they come and go but even with this ive not ever met one rude or careless member. The management is wonderful too. My son and i appreciate it.

I recently came in late and saw how truly rough this job is especially for the younger crew members. They are left alone with 1-3 people at most to endure never ending orders and messes.

I sympathize and understand why some details may be missed in an order. And im never mad , i kindly ask for it to be fixed and thats it. If you dont tell them you have an issue with an order , how can they fix the issue? I believe they deserve a bit of understanding as they are HUMAN and learning , and very overwhelmed.

I wouldnt ever want this job , its not easy.

So thank you guys for everything, being friendly and kind and helpful even with a long line. It takes special people to multitask customer service !

This will always be our choice of location when having dunkin. Youre...

Don’t order their sandwiches. They are overpriced and not even that good. every time I order one, they usually tell me to drive to the front to wait for the sandwich. Ive had two really bad experiences. The first time, I waited over 15+ min for a sandwich. Then another time I waited 10 min for a sandwich AND I had to go inside to grab the sandwich myself. They didn’t apologize for the wait or anything. The guy just handed me my sandwich while looking away from me. I didn’t go inside angry either. There were plenty of staff in there at the time so idk why someone couldn’t help me. I know things get busy and they may be short staffed (although at the time there were 5 people working that I saw and not many customers inside the store or in drive thru). But they need to do a better job with the customers waiting on them. Otherwise PLEASE DONT tell me to wait at the front if you’re not going to...