The Reboot Social — Restaurant in Eau Claire

We came here for lunch to celebrate my partners birthday. We were recommended here since we have little kids and were told it was kid friendly. We couldn't have been more wrong. Our experience was absolutely horrible.

We had ordered our food and took out some games and coloring to do while we waited. All was fine at first. After a long wait of 50 minutes, we received only part of our order. My 4 year old was left waiting for their pizza, which didnt come until 10 minutes later.

When we started to dig into our food my partner and I found burnt pieces. My partners fried chicken was burnt crisp, amd her bun was completely charred inside. So much that she even tried to scrap some of the burnt ash off of it. My nachos were barely topped with the abundance of toppings the menu offered. The queso cheese was cold on top and a bunch of the chips on the bottom layer were burnt at the edges and corners.

If that wasn't enough to put a sour taste in our mouths (quite literally), the service that we received put it over the top for us. We were only checked in on twice and in those times, our waitress didn't refill any of our drinks (we had all just had ice waters), and stood around in the back with other waitresses while we waited to be served. She acted incredibly disinterested in what she was doing and made my partner and I both feel like she really didn't want to be our waitress or wait on us.

When she finally came back for the 2nd time, I had told her about my partners dish as well as mine and how burnt they were. I had said that the nacho plates I had seen coming out to other tables were much more loaded than mine was and that mine had been cold right away. All she said was "ooo, okay I'll ask my manager what to do." And then left. Didn't take the burnt plates, didnt apologize for the mistake, nothing. Just turned and left.

We were sitting right next to the kitchen and waitress station so I had a clear view of the happenings. Our waitress went over to the manager, they said a few words, the manager ROLLED HER EYES, and then the waitress went into the kitchen. 20 MINUTES LATER, she stopped back with a couple boxes that we had requested for our kiddos bc they were getting so antsy with the waiting (like, for over an hour and a half almost). When I asked her for an update she quickly said "oh, yeah, um, my manager said that she'd just take some off of your bill." When I asked if there was anything else they could do, bc, my partner and I were obviously extremely hungry now and wanted to eat (thats why we were here in the 1st place) all she said was "well if i were to take the plates back, then we would have to make a whole new dish just to fill the order that weve already filled." I was pissed at this answer. My partner then asked for the check, which of course, came within 5 minutes of us asking. Our bill had been discounted only for my partners food. We still ended up paying full price for mine.

We left hungry, frustrated, and extremely disappointed in the service from the waitress, the inconsiderate response to our requests for better food quality, and extremely upset at the MANAGER for rolling her eyes at us, and not holding her staff accountable to rectify a, most likely, honest mistake in the kitchen.

We will NOT be coming back here and we WILL be sharing this experience with our family and friends. Reboot Social, you have lost some valuable...

Time to reboot your social life, one token at a time.

A lot of cities lack that really cool place for teens, adults and old people like me to hang out. Luckily Eau Claire has plenty of those (from what I can tell) and Reboot Social is a great social place to help people mingle and meet new friends.

As we wound down from traveling all day, Reboot Social was on my radar as a place to spend the evening. Tim and I walked in and it was like being in a Chuck E Cheese but for adults. There is a bar and seating area for eating when you first walk in. Right after they, you get to the desk to get some sweet merch and other odds and ends. I debated getting this cool looking long sleeve but forgot about it by the time we left. After that though, it’s all gaming and nerding out.

Upstairs was pretty busy and packed so we headed to the basement where it was equally busy but more open to easily navigate. I noticed a coin push game and a milkcap ticket dispenser. I immediately put a few bucks into each as those are my favorite games to play. After we had our thrills on quasi-gambling, we explored the area. Tim really wanted to play darts but there was a group taking up both boards. We wandered around, looking at a few other games to play and then settled on Area: Site 4 shooting game. Tim had some left over tokens from prior visits so we just used those for this game.

Yep, this place isn’t like a Dave & Buster’s where you load up a card and use that on the machines. This one is all tokens. I am guessing this is easier to set up due to Reboot Social only having one location and having to set up a card system would probably be cost prohibtive. I didn’t take a photo of the cost of tokens but I remember thinking the amount you got for $20 was very generous. Possibly 72 tokens for $20 and something like 33 for $10?

Anyways, after playing Area: Site 4, I told Tim I wanted to go grab a beer before playing more games. We headed upstairs and grabbed a seat at the bar. We chatted with the bartender for a bit and I tried The Spotted Cow, which is a fan favorite by my friend Clark down in Central Illinois. It was good but nothing I’d rave about. After I polished that beer off, I tried this 3 Sheeps Fresh Coast beer and… I blew the tap when the bartender was pouring my drink. He ended up giving me the half beer for free since they had to swap it out with something new. Tim snagged a margarita and liked it so much that he got a second one. While we were talking, we decided to head out and grab some food at Madden.

While we didn’t spend a whole lot of time at Reboot Social, it was a really neat place. It really does feel like a good place to come with your friends to get some gaming on or to maybe meet new people as it seemed like a really popular place.

Just a side note, there is a huge amount of board games to play here, too. They seem free to play while sitting down at the dining tables. Also, there is a small bowling alley here if you want to get some...

Neat place but much smaller than expected and obviously a new establishment. Staff were nice hence the 2 stars.

Detailed experience below:

We came in this past weekend on a Saturday afternoon to check the new establishment out and see what the hype was all about.

We stopped at a counter by an ATM and asked for a run down of the place but was given description of the duck bowling only so we ended up doing that. Instead of 30 minutes we got 60 minutes because a girl stopped by and recommended putting us at 60 minutes for my party of 5 which was nice. After sitting and looking at the menu for 5 minutes or so our server stopped by and we mentioned we were ready to order food and drinks but then he said okay I'll give you guys some time and come back to take your orders which really confused us. He came back again after 10 minutes or so and asked us if we were ready to order so we said yes we are ready to order once again but then yet again he said okay I will be back to take your order and left again for about 5 minutes before coming back to actually take our order. So after finally getting our orders in we started bowling which at that point about 20 minutes have already passed so we only got to really bowl for a little over 30 minutes which was barely enough for 1 game. Party members mentioned that the food was just okay and a bit pricey. Also at some point during bowling I set my half drink down to take my turn and come back to see that it was no longer there. None of my party members recall seeing what happened to it so that was a little upsetting and I was not about to point fingers when nobody knew what happened to it.

After duck bowling we went down to the arcade area to check it out which was actually pretty neat. There was a man servicing the token machine so we walked around the arcade area for a while to see what we wanted to play. After coming back around to the token machine we saw that it was free so we put in a $20 bill for 72 tokens as stated on the machine, however we only received 36 tokens. The service man came back to service the machine again shortly after we finished counting the tokens so we mentioned this to him and he was kind enough to give us the rest of our 36 tokens after a bit of what seemed like internal debating. Most of the games seem to be fairly priced but like I mentioned we went on a Saturday so it was pretty packed and there was a wait for a few of the more popular games.

Overall not very impressed but I understand it's a new establishment so there will be hiccups, I just didn't expect so many. Willing to stop by again at some point in the future to give it...