The Fire House — Restaurant in Eau Claire

The girl working on 11/12 needs to look into a different gig. We walked in at 3:25PM and the place was far from busy. For whatever reason she made it a point to ignore my girlfriend and I. She continued to make it a point to ask other patrons sitting at the bar what they wanted for their next drink instead of serving us. The customer next to us said "I know you have other customers waiting" referring to us and she went to another set of people who had half of their beers left and asked what they wanted to try next. We finally thought "oh it's finally our turn", after she's asked every person at the bar if they needed anything else as we patiently stood there waiting to be served. Then she hiked her foot up onto the ledge of the counter and started tying her shoe as if we weren't even there. We've always had a great time here in the past and enjoyed the experience but this put a damper on our date. After waiting for 10 minutes basically right in front of her face as she intentionally ignored us, we decided to leave since the bartender had still not even acknowledged we were standing right in front of her waiting to be helped. Maybe something changed after this place was bought out, the service and friendliness used to be wonderful and we really...

Great beer selection. TERRIBLE CUSTOMER SERVICE

I went here a week ago to check out the 30+ beers on tap. I got one pint from the less than friendly bartender and it was tasty, but a bit flat. I ordered one of the Lucette beers and it was absolutely awful. I asked the other bartender if it was supposed to taste like that and he told me that it was a screw up from when they were trying to make their Easy Rider Ale. I thought it was a bit odd that they would buy a beer that was a mistake. I made it clear to the bartender that the beer was bad, but he didn't offer to swap out my beer and walked away. I asked the first bartender and she informed me that she could not pour me a different beer and walked away. I couldn't actually believe the lack of customer service. All she had to do was offer me a different $6 beer that they pay $1 for and I would have been a customer for life. Instead, they lost me as a customer and I will now tell everyone I know (and you) that they should never give this place their business....

Do you like beer? I'm not talking Coors or Bud Lite, I mean do you REALLY like beer? This is your spot! The board is some twenty feet wide and six feet tall and literally chalk full (written in chalk) of craft beers from pale ales and lagers to thick bourbon stouts. Nearly 40 taps of everything you can think of. The cocktail selection is limited, but they'll put together something for you if you ask. And they have bottled wine. A bit of a raucous atmosphere with a few games on the side but large space so it's not too terribly loud. Older furnishings could use an update but it has "lived in" charm. Also I learned that tips are not required but still appreciated, and these guys put in the effort. Gotta say I'm glad to see more spots moving away from tip culture, but the prices here were low enough I...