Wendy's — Restaurant in Eau Claire

We had gotten the Son of Baconator a few days ago. DELISH! Go there again 2 days later. Asked for 6 burgers, 4 with ONLY KETCHUP. SHOULD be easy enough. Take the burgers and go home (5ish miles one way). Get home. They made EVERY ONE WRONG! OK, take them back. Same kid listens, goes back to make new ones. Take them out to the SUV. Check them. They made them ALL WRONG AGAIN! Went right back in (was still in the parking lot). Go back in. Tell the kid they are made wrong AGAIN. HE starts arguing with me that HE (he has bushy curly hair, and NO HAIR NET OR HAT) just made them, and they ONLY have ketchup on. I'm telling him, NO, THEY HAVE EVERYTHING on them. He's continuing to argue that HE just made them with only ketchup. I'm NOT backing down (this is so not me). He tells me, I already remade them, you're not getting any more (we have NOT kept ANY of the ones made wrong. Then he says I bought more from somewhere. WHERE?!?!? It's the ONLY Wendy's in EC! So yes, I'm yelling that. I yelled, where did I get them?!?! He didn't know. Still wasn't gonna give me the correct burgers. I told him to just give me my money back. He yells that I'm not getting anything. I keep standing there. Yelling bring a manager. FINALLY the manager comes over. He was actually standing there, watching and listening to ALL of this. He's very nice, gets this taken care of. Asks if I want fries or something else. I tell him, that's not why I came back. We had delish ones the other day, and just wanted more. I apologize to HIM, telling him I'm not that way usually, just want what was ordered. Then he says it probably the rain that irritated me. Wrong thing to say. I told him no, I like the rain. It's because they screwed up the order, TWICE, & 20 miles when said & done. This was aside from them being ungodly slow. At least at the counter. The drive thru seemed to be going fast(er). There was a gentleman ahead of me when I went back in the second time. They never came to wait on him. After waiting, and waiting, he was there for my whole ordeal, he said he was leaving, that they weren't gonna get his money. And, he left.

** UPDATE So we try to give them the benefit of doubt, and try 1 more time. I order the same burgers, same way. Guess what.... MADE WRONG. I go back in. They recognized me. You could see that they were talking about me. No biggie. This time a female manager comes over. Had a bit of an attitude at first, but we talked nice. So apparently, if you ONLY want certain items on your food, you have to specifically say what you DON'T want on it. I've never heard of something so stupid. It said ONLY KETCHUP on the receipt every time, too. Also, don't they have to wear hairnets or at least a cap? The two that waited on me or actually made the food, had long, curly hair. Nothing...

I wanted to share my experience in the Drive-Thru last night. It was later. It wasn't a lot of options and my sister and I were looking forward to our asiago chicken sandwiches and Dave single deluxes as we had a long day. We pull up to the drive-thru and it's busy enough with three or four cars ahead of us. We wait patiently for our turn and finally make it to the speaker. We waited between 5 and 7 minutes with no answer, no greeting, no buddy said anything. Nobody asked us to wait. Not one single thing. At this point assumingly the manager in the blue shirt reaches out the window and waves and it was not clear to me if he was waving the car past the window ahead or if they were waving us to pull forward because there was something wrong with their speaker. I assumed the latter but when pulling ahead I noticed the person behind us was talking to someone at the speaker. I went oh, well that bites. I guess we can order at the window And pull ahead and wait for our order. We got to the window and the young man with the curly red hair looked frazzled. I tried to get his attention by waving three separate times and if she did see me he did not acknowledge. He eventually did come to the window and I explained that nobody said anything to us through the speaker so we pulled ahead and we would like to order. He told me I could exit the line and pull back around. I again told him what it happened and he said well I told you to wait and this this is a drive-thru in an incredibly condescending way,shut the window And went back to getting things for the other customers behind us. I have worked at a few fast food places when I was younger and we always strive to accommodate the customer especially when mistakes on both ends happen. I was quite taken aback by by the way, he handled himself even when I had acknowledged that I see that they're rather busy and likely short-staffed because again I understand. A few minutes later. The manager in blue came up to the window and I explained to him the whole situation and how we had intended on ordering a fairly decent amount and how the red-haired employee with no name tag came to the window and spoke to us and that I was no longer comfortable ordering and he gave a half-hearted apology. We left still hungry and with a bad taste in our mouth to boot. No desire to help the customer, get another sale or retain us as potential customers. I'm incredibly disappointed in the whole situation and there needs to be some retraining for the staff and some acknowledgement of...

I visited the store on Sunday June 12th and Monday June 13th lobby was open both times I had the burger maker bye the name of Dalton help me fix my order on monday as managment wasnt insterested in asking me what i need or any other employee he was making burgers on Monday and on Sunday he was doing alot of things at once in a hurry he was doing fryers grill and even panning bacon as well as putting it on baking sheets all at once I was shocked to see one person doing so much!!! he is very dedicated to his job from what I saw I believe he deserves more then just a crew members spot while 3 other employess just stood around he made sure things got done. he also had great communication as well with his burger maker the fact he had to step off of burger makeing just to help me is crazy.... as for the drive thru thats a different story their is a girl that takes orders they call her jasmine from what i heard taking orders she would say hi what can I make fresh for you then she would leave the customer at the speaker box for 5plus minutes the team work is horrible in drive thru and that girl should be moved out the drive thru she can't multitask or even respond to the customers at the speaker just leaves them their causing full wrap arounds for the griller and burger guys.... the 1 reason I will continue to return is because of Dalton he made sure I had the right food after a mess up while everyone else just did what ever he really is a good and hard worker and seems to me like he is the only one who cares about the food being correct my 5 stars are for him and his service and his hard working multi tasking as for everyone else they need a stiff talking too one person shouldn't have to to almost everything while everyone else messes around and causes craziness I love when he is on burger making he hasn't messed up my food yet that man deserves a better spot or even a raise with how hard he works I will be returning to see if he gets a manager position if he doesn't I will be sure to offer him a manger spot at one...