Caribou Coffee — Restaurant in Eden Prairie

I've gone to this location for 2 or 3 years now and love it, however recent change in staff has unfortunately made the coffee loose quality.

I always get a turtle mocha cooler as my drink, and the past two times it has been very watery, to the point where I wonder if they just eyeball the amount of syrup they are meant to put in? Rather then measuring? I have no clue, but I digress, I pay extra for extra milk chocolate and extre Carmel in these , and so not getting my moneys worth is a real bummer. Last time I purchased an extra large, and it was a waste of money, this time I purchased a large just to be careful and it was even more watery somehow.

Since the workers are still new, I totally understand them getting better or gaining more knowledge through time, but I think I'll be giving this location a long break, which is a bummer, cause they finally just started staying open until 5 again when they kept closing at 3.

If the customer service reps ask for details on the workers, I can give them, but really I think they just need some time and more training! And maybe some measuring!

Other then this. The location has always been...

This Caribou has the worst costumer service. More specifically the older women with pink hair at the register. When I asked if I could make my drink a cooler she replied "I guess" which is not how you reply to a simple request of a customer. Then when I told her I was a perks member and gave her my information, expecting to use my BOGO 50% off coupon, she replied I had to tell her that to begin with because it does not show up on my perks. (Even though I received both a text and an email about it) So she told me, with a very annoyed and frustrated attitude, she now had to start over. Over all she was not a friendly person, and coming from many years of customer service experience, I know this is not how you treat a customer whether you think they are right or wrong. I will not be coming back to...

So incredibly impressed with the service at this location around 10:30 am this morning! First of all, the girl at the register remembered me (I've only been in once before in the last 6 months or so). She was friendly and professional, even though the place was relatively busy. Secondly, during the hour that I was in the store, two incredibly high maintenance and rude women came in. The girls behind the counter were consistently patient and accommodating and did a wonderful job of providing the customers with excellent service in the face of what I felt were ridiculous complaints. My kids and I will...