Starbucks — Restaurant in Eden Prairie

On September 8, 2025, at approximately 12:30 PM, I visited the Starbucks located at 16315 Terry Pine Dr, Eden Prairie, MN, through the drive-thru. After waiting a little over five minutes, I purchased the same drink I always order and regularly purchase from Starbucks locations every day. At around 12:44 PM, I was handed my drink. When I began drinking it, I immediately noticed it contained salt, something I was not expecting or prepared to swallow. Concerned, I returned to the drive-thru, where I had to wait again. When I explained the issue to the associate, she simply asked for the sticker from my cup so they could remake the drink.At no point did the associate acknowledge my health concerns or ask if I was okay after consuming the salted drink. This response was dismissive and unprofessional.As a loyal Starbucks customer, this was an extremely disappointing and unacceptable experience. The lack of concern for my well-being, combined with the error in drink preparation, has raised serious concerns about safety and customer care at this location.I am requesting that this issue be escalated to the appropriate management. and I will be in touch with your corporate team for review. I also ask that corrective action be taken to ensure that this type of incident does not happen again to any other customer. as I will not be shopping there anymore.Thank you for your attention to...

If I could give this Starbucks location 10 stars, I would. The ENTIRE CREW are the friendliest Starbucks employees I've ever met. They actually make an effort to get to know you and it really makes it a brief social event instead of just a drive thru transaction. The entire crew knows our names, our orders, our car and even our dog. It's fun to have that neighborhood feel instead of corporate-y. I had a cancer recurrence and since then it's my daily trip to Starbucks with my dog that makes my day. The entire crew always make me smile. Shout out to Emmett, Sammy and Sam! As I learn more names I will update my review to shout them out as well! Thanks to everyone for the great customer service, amazing drinks and the countless pup cups! You all have brought us a lot of joy in a dark time! Heads up, this is a drive-thru (or walk up) only location! However the drive thru line is always quick. Highly recommend this location if you...

I had a very weird interaction with the person taking the drive through orders. It was on 2.14.25 around lunch time. He was very inappropriate unprofessional with his comments. I asked for a grande shaken iced brown sugar oat milk expresso but if I could have regular 2% milk instead please make it half decaf but this employee must of got frustrated with my request and said “woah this is a completely different drink and isn’t what I ordered”.I told him yes I’ve ordered this way many times before this way and sometimes I need less caffeine. And he said “oh gosh I must be an asshole for hearing the wrong order”. I just stayed quiet once I got to the window and he said “oh here’s my friend” again I paid and stayed quiet and left. Very weird interaction not sure I will come back unfortunately. He also didn’t put regular 2% milk. Sorry for complaining but I’ve never dealt with a...