Burger Press / Shawarma Cart / Cooper Cheesesteaks — Restaurant in Edina

I had the scariest and most unsettling experience ordering food from a delivery service tonight. Ordered from this store, had decent reviews, in from out of town but from here. Ordered but driver didn’t pick up until significantly later, didn’t think too much of it, it’s a summer Friday night that just got rained out. Odd but okay. It wasn’t a large order and not complicated in the least. Wait for the order for an hour and a half, transit doesn’t take more than 15 minutes but ok. I was in the lobby waiting for my delivery for five minutes, they are allegedly here. The lobby is empty other than the front desk worker, security guy, and one man who walked in carrying nothing and now lingering. Feeling unsettled, I went outside to see what’s going on knowing security knows I’m waiting on food and has his eye on me. Waited ten minutes before calling my partner due to being uncomfortable waiting. There’s only one soul in the street sitting in the car directly in front of the hotel doors, windows down, not interacting with nothing but going back and forth between their seats. Seemed odd. Not okay hanging outside any longer.

Called partner to take care of it, he got the driver on the phone and meets me at the elevator to the lobby. He gets to the lobby only to find it’s the random who is empty handed. He tells my guy he went to the restaurant and there was no food. We assume that is a lie, but can’t take this man’s word for it. What I see is someone who waited for the restaurant to not be available when scamming to potentiallygain access to a secured building. Not sure if it’s a scam going with the restaurant or individual. My partner walked outside to see if the food was out there, it wasn’t. Got a picture of the car and plate. Kept trying to get my dude over to his car “let me show you something, let me just talk to you.” Guy tried to get him to stay outside, “my friend, my friend”. Front desk and security witnessed bizarre interaction as well it being on security footage. All have quite a bit of experience with delivery orders and agreed it was beyond abnormal and potentially dangerous behavior. Immediatly called the police. He marked the item as delivered with a blank photo, obviously a scam. Contacted uber immediately with no response because both the UBER app and restaurants like to act like they hold no responsibility. Your restaurant, your food, your name attached. I have done deliveries, they don’t work like this. This is scary behavior.

May not be this restaurants fault, they may not know this guy or be in on his scam but I can’t recommend ordering from this restaurant when this has been my experience. I’m not putting blame on this restaurant but they should know of such potentially dangerous behaviors happening associated to their name and product. Cops were made aware of the situation immediately and wanted to make sure the business and your customers receive the same...

Good food, service is less than flawless.

Food has distinct flavor. I like it. I'd like it more if the service was better.

We ordered food to go. One butter burger, one press burger. I double checked the menu as I waited for my order. My press burger includes lettuce and tomato, the butter burger does not. I got home and found that the butter burger had lettuce and tomato, but not my press burger. Fortunately neither of us cares. I can live without the lettuce and tomato, my companion is happy to have the extra toppings. My sister-in-law, however, has a tomato allergy. Some people aren't as easy going about such errors, and some for good reason.

But it would be nice if the food was served as described in both the restaurant and online. I checked the online menu to verify I'm not wrong.

And, foolishly, I ordered my burger without pickles. That's too much to ask.

When you can't assemble burgers, it leaves me wondering what other things aren't being done correctly, such as food storage and handling practices.

It was after prime time, the place wasn't busy. There were three people working, it shouldn't have been too difficult to correctly do the job. Turns out it was.

There is no shortage of places offering gourmet hamburgers these days. There's a Shake Shack and Five Guys near Burger Press. I am inclined to choose one of them next time, at least until they put the tomato and lettuce on the wrong burger.

Changing my review to 1 star: I'm not opposed to paying a nominal processing fee for using a credit card, but funny, I didn't see or hear any mention of it. Businesses that add on fees and aren't up front about it lose my respect, and my business. I get it, that's an industry trick, add on a fee without raising the price on the menu and hope the customer doesn't find out. Bad way to do business, and that gets your restaurant on my black list. For not disclosing a fee of less than $1, I will no longer patronize your restaurant. Sorry, but honesty is essential if you want...

I just moved out of state from California i was excited to go to this new spot i was in a great mood since its me first time coming to a restaurant in Edina in a new state. As soon as i walked in they didn’t greet me i had to wait 2 minutes for someone to come up to me white dude with grey beard with the apron that works late at 10:30 to 11:30pm was rude i asked him i wanted a burger press and he was trying to act like he didn’t hear me he was being rude and I wasn’t making eye contact so he was judging me. He pointed to the iPad monitor thing you order from I ordered there then after that i got my receipt and I chose to pay on the counter. I was waiting on the counter for 6 minutes and nobody acknowledged me or came to help me. I sat back down because that was rude that nobody noticed or wanted to help me. Then the same guy came back from somewhere i wasn’t looking and he called my number and I got upset with him and told him why didn’t nobody want to help me I was waiting the whole time he had a attitude and got defensive after he saw how upset I was and instead of apologizing to me or taking consideration for how upset I was he was talking back to me. I told him I’m not gonna argue with you give me your name and he didn’t want to give me his name. I sat back down and waited angrily and frustrated after the exchange. He tried too be all nice after how rude he was too me the whole time and was like have a goodnight and I took the food and left without saying anything. I need this dude fired he was rude and unprofessional he was being rude to me for absolutely no reason. I’m gonna call the manager tomorrow this was truly unacceptable and...