Starbucks — Restaurant in Edina

This store has issues - shop elsewhere for your coffee until they get it together. The primary issue is attitude and unwillingness to be fair and reasonable with patrons. I purchased a $20 gift set recently and needed to return it when learned it wasn’t the ideal gift for whom purchased.

On the day I purchased it, this store’s payment system wasn’t functioning normally — they weren’t able to take payments inside. If you go inside the store to purchase a gift mug, holiday packaged coffee, etc - you must then use the drive through window to pay for it. This was nearly a week ago and the store still has not resolved the problem.

Of course, I wasn’t given a receipt for my purchase because of the problems they’re having with their financial system. When I tried to return the gift item today, I requested a refund. Guess what? No refunds without a receipt!!! A penalty inflicted upon loyal customers because of the store’s dysfunctional financial system & inability to process purchases normally.

The most disturbing aspect of this incident is the attitude of store personnel who assisted me with this transaction. I informed her I intended to alert the public with a negative review. She replied: “good, I don’t care!!!” Don’t patronize this establishment until their financial issues are resolved and Starbucks placed personnel at the helm of this location who care & appreciate...

I'm an avid Starbucks customer, and the location on Industrial Blvd in Edina is the closest to my work. This morning while I was waiting for my order I noticed that customers who ordered way after me were getting their drinks. OK that's fine things happen, however I asked the lady if she had my drink order and she said “oh we must’ve lost it.” I waited another several minutes for my drink but they still never made it. I told the lady I was going to be late for work and that I really needed to go. I over heard the lady I talked to say to the lady making the drinks "just don't make it then." How in any way is this good customer service? I had already paid for the product and you're really going to say that? No offer of a refund for the drink, no apologize for the wait time, nothing. I will not be coming back to this Starbucks location. If I would have had an apology I would have been OK. What I heard was not OK. This customer service is not OK. I would like to discuss this with someone so if a manger could please send me their contact information that would be greatly...

I love Starbucks and I have mostly great experiences with them so if I have not so great experience, I usually let it go but I had an absolutely horrible one today! I walked into this location at 8:05, ordered at 8:11 (only one cashier who was slow) and waited over 20 minutes for a latte. There had to have been 15+ people waiting for drinks the same length of time and there were several other mobile order customers looking for drinks that hadn’t been made. You could tell most of the customers were conflicted on whether to wait for their coffee they’d paid for and already waited so long for, or to leave and make it on time to wherever they were going. The staff looked chaotic and overwhelmed and gave no apology or thanks for waiting. I waited a while the last time I was here too. It certainly seems like they’re not equipped to deal with this volume of business. Hopefully they get...