I’m am reaching out on behalf of myself and my mother. After a terrible service we had she additionally informed me of a rude and disrespectful incident she had with not only your staff but manager at this location. I ordered dinner for myself first, it was while for anyone to help me at the register. It took the individual cleaning the dining area to stop what they were doing to ask if I had been helped then went to the back to call someone to help me after the staff behind the counter had seen me standing there. The order did take a bit long considering I had to wait to even have anyone take my order to begin with but I was also the only person waiting. After leaving I went back to pick up an order for my father maybe an hour later. This time I went through the drive thru and we were the first ones at that time no one before us. After placing our order and asked to move to the window, we were quick to be charged but then quickly ignored soon after. We watched as our order was made placed in the bag and left there ignored for about 5 mins before being pushed forward to the next table where drive thru orders are given. The gentleman on headset could see the order and choose to ignore it along with any other worker in the area. This same gentleman began having conversations with other co workers and taking the following order in between ignoring us at the window. It was at this point I asked my mom to take me up front so I could get the order. She refused only to explain she had done that before to speak to the manager about the issue and the managers response was to not only laugh at my mom for even bringing up this issue but then as my mom proceeded to leave out the door he then did a “grito” and had the staff laughing at her. The fact my mom doesn’t even feel comfortable at this establishment but still goes because my father and I like the food is upsetting because she purposely has kept this to herself so that we wouldn’t worry. Now all this is being told to me as we are still being ignored and our order waiting there for going past 10 mins at this point. My only option to get the food for my dad that we had already been charged for was to wave down the same gentleman that had been ignoring us. He turned around looked at the now two bags (There is car now behind us) then turned and asked us for our order because the orders had been ignored for that long of of a period. Considering the reviews already been made here, it seems orders being ignored and rude interactions especially with management is what is to be...
Read moreIt had been a while since I went to Taco Palenque. They have made some improvements and I'm really glad I went. They offer delicious authentic Mexican as well as Texican food: the street tacos are served on the traditional two small corn tortillas. They also have full sized tacos, which are well stacked, burritos, quesadillas, parrilladas, "breakfast tacos," enchiladas (entomatadas, mole, green red, suizas, you name it), tostadas, plates, and more.
Place your order, fast food style, take your number and set it on your table (they'll bring your order to you), and as they prepare your meal you can get your drink, and some chips and salsa from the salsa bar. The chips are Mexican style tortilla chips, not the sad paper-thin American kind! The salsas include a molcajete style, fresh Pico de Gallo, red, green, jalapeños toreados, onions, and cabbage slaw garnish for your tacos.
I got the 2 Matamoros taco meal with a side of fideo soup and a drink. The Matamoros tacos were made with two full sized corn tortillas, and stuffed so well I divided them up and made four nice sized tacos out of them adding some Pico de Gallo, salsa and garnishes from the wonderful salsa bar. They were generous with the meat and the avocado, less so with the cheese. It was wonderful, but I would have enjoyed more balance between the avocado and the cheese.
The fideo soup was also delicious, though I didn't see the lime, which would have added a lot.
The dining room is nice (fast food type, and informal). There is an indoor children's play place.
Parking is ample and well lit. Handicapped spaces are available.
I did not see the restrooms. What I did see was clean and well run. The food was served hot, freshly made, and in good time. The prices are competitive. I will definitely go again.
I'd like to try the tacos al pastor. They offer pineapple on their tacos al pastor, which is a plus for me. Does anyone know if they use an actual vertical spit (trompo)? I did...
Read moreI am a person who loves the mexican cuisine at taco palenque; however, my last experience was quite unplesant. My first red flag emerged when the two evening cashiers were flirting directly in front of me (which good for them) but it completely impared them from taking my order. At this point, it was the first time I asked for limes. As I arrived home to devour the delicious goodness that is Taco Palenque, I unraveled the foil incasing only to find my order was completely wrong- and that they didn't put limes but that was besides the point. Naturally, I went back and proceeded to tell them my order was wrong and asked them for a second time for limes and told them I wanted maiz casero tacos like 5 times or so. Upon recieving the bag, I asked for limes for a final time this night (because they were not in the bag) and finally recieved them. As I sat on my bed and unwrapped the foil for the second time, I realized my maiz casero tacos were harina casero tacos. I love taco palenque and I'm not even mad, I'm just deeply dissapointed. I'm never going back. I was so troubled I just had to write this review even as a former drive thru worker. I cannot believe how much I had to go through to have dinner after a long day, so I made you waste your time reading this as you would going to taco palenque...
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