I’m am reaching out on behalf of myself and my mother. After a terrible service we had she additionally informed me of a rude and disrespectful incident she had with not only your staff but manager at this location. I ordered dinner for myself first, it was while for anyone to help me at the register. It took the individual cleaning the dining area to stop what they were doing to ask if I had been helped then went to the back to call someone to help me after the staff behind the counter had seen me standing there. The order did take a bit long considering I had to wait to even have anyone take my order to begin with but I was also the only person waiting. After leaving I went back to pick up an order for my father maybe an hour later. This time I went through the drive thru and we were the first ones at that time no one before us. After placing our order and asked to move to the window, we were quick to be charged but then quickly ignored soon after. We watched as our order was made placed in the bag and left there ignored for about 5 mins before being pushed forward to the next table where drive thru orders are given. The gentleman on headset could see the order and choose to ignore it along with any other worker in the area. This same gentleman began having conversations with other co workers and taking the following order in between ignoring us at the window. It was at this point I asked my mom to take me up front so I could get the order. She refused only to explain she had done that before to speak to the manager about the issue and the managers response was to not only laugh at my mom for even bringing up this issue but then as my mom proceeded to leave out the door he then did a “grito” and had the staff laughing at her. The fact my mom doesn’t even feel comfortable at this establishment but still goes because my father and I like the food is upsetting because she purposely has kept this to herself so that we wouldn’t worry. Now all this is being told to me as we are still being ignored and our order waiting there for going past 10 mins at this point. My only option to get the food for my dad that we had already been charged for was to wave down the same gentleman that had been ignoring us. He turned around looked at the now two bags (There is car now behind us) then turned and asked us for our order because the orders had been ignored for that long of of a period. Considering the reviews already been made here, it seems orders being ignored and rude interactions especially with management is what is to be expected here.