Chick-fil-A — Restaurant in Edison

come to this Chickfila all the time, and have multiple times at night an hour before closing and my food is always good. came today at 9:15 and ordered my usual deluxe spicy without pickles. they put pickles in my sandwich so I went through again to get my order fixed. no biggie I understand mistakes happen. I get my new sandwich and it weirdly tastes like pickles (I hate pickles and I’m very sensitive to the taste). I think I must still have the taste of the old sandwich in my mouth, but I smell the bun and it smells like pickles. They had taken pickles out of the sandwich and given it to me. What the hell? A new order is a fresh order, especially when I’m asking you to leave something out of the sandwich. On top of that it’s a deluxe and it’s missing tomatoes, and the bun was cold and not toasted or buttered at all. I wouldn’t complain at any other fast food place but this is Chickfila and every sandwich I have gotten from them has been hot and perfect. So disappointing and left pissed because I was not about to go through again and sound like a Karen. Also fries were so obviously stale I didn’t even finish them. I have never had this issue with Chickfila and this location EVER. This night shift needs to get their act together because they are not doing...

Review Title: Disappointed with My Usual Order

I’ve been a regular Chick-fil-A customer and often order the Southwest Salad with chicken and two dressings. Tonight, I also added a large fruit salad to my order, spending about $18. Unfortunately, the experience was disappointing.

When I arrived at my night shift job and opened my food, I realized the salad was missing key ingredients no beans, no corn items that are normally part of this salad. On top of that, I didn’t receive any dressing at all, despite specifically ordering two. The large fruit salad was fine, but the main item I look forward to was incomplete.

For the prices consumers are paying these days, receiving a half-prepared meal is unacceptable. I expect Chick-fil-A to maintain their usual quality and attention to detail, especially for a menu item I order regularly. This was not up to their usual standards, and I hope they address this issue so it doesn’t...

Paid cash, they charged my card through the app!!! Called them and they told me to call customer service they can not handle a chargeback at a store level. After dealing with customer service he tells me he submitted my claim to the store for them to handle the refund and I need to wait to hear from them. So it’s handled at a store level? This is confusing. So chik-fil-a, a multiBillion dollar business, that’s a “B”, fraudulently takes my money and me, barely even a thousandaire, needs to wait for the Billionaire company to refund my money that I never authorized them to take on their schedule. Interesting concept. Think the Edison location might be too busy for them to execute great food and great service...