Dunkin' — Restaurant in Edison

the service at this location was absolutely horrendous. i would give this location 0 stars if i could.

to begin with, the dunkin app switched the location of my order. i had originally selected this location, but the app switched the location. i am a high school student so i cannot go to other locations.

i went to this location (the ORIGINAL LOCATION) as my bank account was charged and my special offers were used, hoping that the staff would be understanding. yet, when i explained this to the employees, they were extremely rude and dismissive. they told me, “i can’t do anything” and proceeded to walk away.

no compensation for my order was made and i am extremely unsatisfied. this is not the first time that the employees at this location have been extremely rude to me. there have been several occasions where i would simply ask for a straw and not only would they glare at me, but they would tell me, “can you wait for a second?” in an extremely angry and passive...

My husband and I were traveling together. We ordered one large coffee to share because we need a little something, not a lot and all I asked for was one cup and a few napkins because they did not give any napkins. I also asked to use the restroom as we were traveling. I was refused to use the bathroom and I understand, that is fine, BUT they refused to give us a extra cup and napkins. My issue is not that they didn't give it to me, it's that they asked every employee to come to the front and caused a scene. There were a group of employees together now vs. 1 PERSON while others waited as if I did something wrong. I do not think this is a race thing, however they were absolutely rude and made an EMBARRASSMENT of a simple question. I am not sure what kind of franchise can't afford an extra cup and napkins that cost $.02 each. The cup probably costs $.10 and my coffee probably cost $.75 with the restaurant making 52% margin AT THE VERY LEAST on A...

Very bad coustomer services employee not train properly Three times my order was givien to was wrong once the hash brown was givien frozen so i wnet the store and told them i was givien frozen hash brown so the person on the cash counter told me we very busy that is why we gave frozen hash brown every one pl make sure your order is right before u leave the restaurant other wise when u reach home or work u may get a bagel with cream chease and your order is bagel egg and chease .And i have call the corporate office to file a complain about 3 to 4 time every time they tell me u will be called within 2to 3 days but till today no call its more than a month i got a email on 25 th of nov 2023 that some will call u within 2day but so far no call . i guess that they do not care for the coustomer the manager of the store is Hector dose not know how to talk to the customer...