Dunkin' — Restaurant in Edison

I am beyond frustrated with the service I received at one of your locations. I placed an order through the in-store iPad for two Dunkin’ Boxes, which each come with a sandwich, a drink, and hash browns. However, when I went to pick up my order, the employee at the counter refused to give me what I actually paid for. Instead, she insisted that I had only ordered one sandwich and one drink—despite not even bothering to check my receipt.

After arguing with me about my own order, she eventually handed me a second drink—completely contradicting what she had just claimed. Yet, I was still missing an entire sandwich. When I pointed this out and asked her to make the sandwich I had already paid for, she flat-out refused. My order literally said “Dunkin’ Box” on the bag, so there was no excuse for this mistake.

At that point, I was so frustrated that I just bought another sandwich separately. But even then, the incompetence continued—I specifically asked for it on a croissant, and instead, I got a bagel. So not only did I have to pay extra for a sandwich I should have already received, but they couldn’t even get that right.

This level of carelessness and disregard for customers is absolutely unacceptable. I expect Dunkin’ employees to do their jobs correctly, and this experience was beyond disappointing. I want an explanation for why my order was mishandled so badly and what will be done to make this right.

(She also forgot my...

i don’t think they understand what “less ice” means lmao, i clearly said it during my order but when the worker scooped an ENTIRE literally a WHOLE cup of ice i was flabbergasted and told them to please put less ice, approximately a third of what’s in the cup. she dumped a tinyyyy bit of ice out, and then i asked her to dump more two more times, but there was still a good chunk of ice. until the third time she didn’t even look up at me and just started putting the syrups in, totally and intentionally ignoring me. i was just like whatever at that point. the store didn’t seem to be like this in the past. guess i’m checking off this store to visit in...

We went there before closing time and the guy was already giving us a nasty attitude. He couldn’t seem to understand what was being said to him, making us repeat our order over and over again, with him being agitated each time. When we got the order, we specified that we ordered our drinks with oat milk and he straight out told us that we didn’t order that and that we had to pay for the oat milk separately. Which wouldn’t be a problem but denying and being rude and aggressive is not the way to go. Never wanted to call corporate, till...