Prince Tea House — Restaurant in Edison

We planned a tea party to celebrate my 8yr old daughter's adoption. That's the special party she wanted with all her friends. We planned it over a month ahead of time. I planned the menu to suit 12 eight year old girls and their moms. Long story short, they didn't have our reservation for that day. That would have been okay if they would have hopped to it to correct the situation. They didn't. After being asked if I had a reservation, I exclaimed yes, we're having a tea party today, we've reserved that back room and the tables directly outside. (I had visited 3 days prior to confirm.) They replied oh okay... and we proceeded to set up. I welcomed my guest with absolutely nothing on the table in the main room and jackets, bags and food sitting in reserved tables outside. After 45 min of me trying to entertain the kids and several requests for help, I finally excused myself and spoke with staff. I was told, "they had other tables to take care of." I immediately called the manager I had set up the party with. She told me I had book for a different day. I sent her the screen shots of the booking, then she said.. oh Okay sorry about that we will get food out quickly don't worry. I said this is crazy we have an hour of the party left! The staff brought two bowls of French fries out and handed them to me. NO PLATES, NO NAPKINS, No water. The kids of course were starving and shoveling fries in their mouths. I went to a table outside the kitchen and grabbed a stack of plates... passed them out. One of the girls started to cry about not getting water saying she was just so thirsty. l asked again for water, nothing. I saw a pitcher again near the kitchen and a stack of paper cups, I grabbed them and started serving. This was unbelievable! The group of moms that had been standing for over an hour finally sat down at tables. Fifteen minutes went by and some food started to come out. NOT THE FOOD I ORDERED, but at least it was food. They brought a few towers out with finger foods and desserts, again NOT WHAT I HAD SET UP for 8 year old girls..( green tea cheesecake? Etc) myself and another mom literally NEVER sat down because we were SERVING all the guests. They brought some tea out and no cups. 15 min go by and we've asked for cups again, only to be told they don't have any clean cups. They passed us a stack of paper cups. My daughter who has dreamt of this adoption party for over two years began to cry. I can't tell you how disappointed I was for her. Then finally parents began to leave with their girls, each one apologizing for how it had went but told me not to worry at least we got to celebrate our adoption. (Some tea cups came out.) When they handed me the bill, I said we need to talk. They sent someone they called "the boss" over. He proceeded to tell me the food was late but we still got it and tried to not only charge me full price for whatever they brought out but $150 for gratuity. The bill said $200 discount which was the deposit I had already paid. We called the manager, who said she did have me booked but the menu got confused, that was clearly not true. I had several conversations with "the boss" and back and forth for least 5 phone calls with the "booking manager" and 35 min later. They took off gratuity and gave me a 20% discount on FOOD I DIDN'T ORDER. I had a few girls with me that were guests I was giving rides to... one had to be home by a certain hour, so I was rushed and they were exhausted sitting there watching me talk. I paid it. Man do I regret it. It wasn't until the next day that I realized I actually paid for myself and the mom that helped me and did t even get a scone. I paid $80 for two people who COULDN'T eat because we were serving. I was just EXHAUSTED and couldn't even think. This tea house could have done so much better. When staff realized they didn't have our menu or reservation, no one came to tell me. We got food 40 min before the party was OVER. DO NOT TRUST YOUR SPECIAL EVENT WITH THIS PLACE. JUST BAD BUSINESS AND ZERO EMPATHY FOR...

They are so close to hitting it out of the park... They need to tweak a couple of things. They nailed the atmosphere! Love the decor, the seating, and the music. Please don't change it. The food was good. We ordered the Afternoon Tea for 3. A little pricey ($95), but if some things were changed, it would be well worth it. The desserts are very good. The savory finger sandwiches were okay. The tea is delicious! Picking your special tea is a plus! You get your individual tea pot as well. It's set on a pot warmer. Great touch!

The CUSTOMER SERVICE was very lacking and unenthusiastic. Our server seemed like he hated his job. He did up the ac for us, which we were thankful for.

If a tea cart was used, or even a tray, as opposed to his arms hand carrying things, it would've been a nice touch. Beautiful setting, plates, tea sets, and the pretty 3 tier server. But our forks did not match the rest of the set. It looked like old kitchen forks, and one of my tines was bent a little.

As soon as we walked in we could hear the kids (3-5 y/o) screaming, playing, running around their table and the oblivious mom's talking loudly over their kids to drown out their sound was so disruptive to the other customers. Their table was not addressed by the staff, and we were glad they left by the time we were on our second cup of tea.

I want to come here again and try the a la carte menu, it looks delicious. I will also come for tea again.

Overall, we had a good experience, but it could've been GREAT and it wasn't. PRINCE TEA HOUSE- You have the potential to be a "must go-to" venue if you improve some details. The customer service leaves much to be desired. Hire staff that will add to the experience and not take...

I’ve been wanting to try afternoon tea for a while after watching the queen of afternoon tea on TikTok and this was my first time. Tea for 4 came out to about $30 per person plus tip which seemed reasonable as it filled all of us up. We each got to pick a tea that was delivered and sat upon a tea light to keep it warm which is a great touch. We got one scone each with mascarpone and strawberry jelly which was delicious, but the portions of the toppings were too small. I wish each person got their own container of mascarpone to put on the scone as it was delicious. The scone itself was served warm and it was so good. We got 5 savory foods, with no options for substitutions offered. I personally don’t eat fish or deviled eggs so I gave them to my friends I was there with. It was fine because the bacon croissant and pastrami roll up were pretty hearty (and tasty!). The cucumber sandwich was tasty but I wish there was more of it. Also the bacon could have been cooked a little longer, it was very floppy and fatty. The dessert tier was very pretty. I loved the chocolate croissant with whipped cream and strawberry. And the lava cake was decadent and rich and the perfect little amount. I liked the macarons though I wish the flavors had been mentioned. I did not try the matcha crepe triangle as I was full and don’t really care for matcha. Overall it was a good value and I would come here again. I do wish there was a greater description of what each tea flavor was, as I just picked one at random not knowing the difference between the ones...