Ruby Ke Kitchen Se — Restaurant in Edison

I recently ordered from this Indian restaurant and was extremely disappointed with the quality of food and service. The food was drenched in oil, to the point where it was more oil than actual food. When I tried to bring this up with the chef, they had a terrible attitude and refused to acknowledge any mistake on their part. Instead, they argued that this was simply how restaurant food is, and that I should have specifically requested less oil if I wanted a healthier meal.

This left me feeling extremely dissatisfied with the service and overall experience. The chef's attitude and lack of concern for their customers' health is alarming, and their refusal to provide a refund for the unsatisfactory food only added to my frustration. I would strongly advise anyone looking for quality Indian cuisine to avoid this restaurant at all costs.

Editing, since response is not enabled:

While it is true that I did not specifically request the "Less Oil" option, I did not expect the food to be excessively oily to the point of feeling unwell after eating it. I brought this to the attention of the chef, but I was met with a dismissive attitude and no apology or acknowledgment of the issue. When I asked for a replacement dish, I was given one with less oil, but was not offered a refund for the original dish that made me feel unwell.

I understand that service may not include pandering to my bad mood, but as a customer, I expect to be treated with respect and understanding. I did not feel that this was the case during my visit to your restaurant. I believe that honest feedback, whether positive or negative, is important for improving the overall experience for customers.

I hope that in the future, you will take customer feedback seriously and work to address any issues that may arise. Thank you for your...

So everyone has a different perspectives and opinions on everything and here is mine.

To me the ambience of the place was simple yet beautiful . The interiors have such a calming feel like as if you are in a beautiful mud hut village which is so well kept. Vintage ,traditional , creative and simple decor .

The songs and the atmosphere was calming . No chaos and no loud music. The temperature was comfortable inside and the calmness was so comforting .

Food : The menu clearly mentions the preparation time for the items. The food is freshly cooked - from stove to the table - so hard to find this these days . Only my mother cooks and serves me fresh roti and food at home . This is a rare thing to do and difficult esp nowadays when everyone wants everything so quick and don't care about quality .

The aloo wadi was sooooo good . Aam pana is freshly made from mangoes and fresh mint. - a must try ! The Dabha dal was very good too.

No Bloating and heaviness after eating food and it is not out of refrigerator .

Cutlery : traditional stainless steel heavy duty . Very clean plates and utensils .

Serving size : huge ! We packed a lot to use it the next day .

Price : the portion size , the quality and freshness of the food is worth the price . I would rather eat less items than order a lot of items somewhere cheap. Freshly made food is a rare things to serve and compete in a capitalistic environment.

The owner has such beautiful intentions and is doing social services by donating a meditation center and teaching mediation . The vibes and the intention with which the food is prepared is a good too. And she also takes cooking classes .

The concept of this business is different than we are used to so we have to be patient and open to new ideas.

Overall I Enjoyed...

I'm visiting there with my husband on special day .. because I'm just near by their and my one of the friend recommend their food ..and their food was delicious i agree with that..so I'm visiting there without any plan so i didn't make any reservation so of course i have to ask them table available or not..when I'm asking them about table he asking how many people as i say we are two he said ohk you can come and corner sit i replied thank you ..after having a sit they have one soup" kala chana with almond" and looks new item so we decided to start from soup so we ask them for soup and the replied was an expected they so we have so many reservation so we can't make order for soup please order directly main course so we can leave the place ASAP..very rude One you attend the coustmber and you give the table so you have serv whatever Coustmber need you can't denid..after we order main course.. it's was delicious..but slow service our next table guest come before we reach there they also unhappy.. next their kid's was frustrated with slow service just one lady their who serves all tables no staff there..after our main course came the cashier continue looking us i don't know why it's so uncomfortable i thought he want to make space..but we enjoy our food until 9 pm ..they ready to close i didn't see any person who came with reservation even in whole dining area me and my husband there ..after we done we ask them for check the bill come with 18% service charge for two person..i know if you guy's More than 4 we have to pay service fee but for two people 18%🤔?? It's half of our total bill amount we pay more then our food ..😂 overall one time visit place to test there nice food ..and i don't like the uncle's behave on front to the coustmber..best of...