McDonald's — Restaurant in Edmonds

You pull into a parking lot off off of Edmonds Way to be greeted by this McDonalds. The exterior is a long, brick building tucked away behind an apartment complex at the edge of some woods. Were the renovations not so new, you’d swear this little burger restaurant had always been there. The windows and doors are smeared with large colorful posters urging you to download an application on your phone or prepare to use a kiosk. Immediately after walking through the two clear glass doors, you meet the aforementioned kiosk. The staff is friendly, but you will not be speaking with them. They couldn’t be trusted with taking your order or counting your change—you will be interacting with the kiosk. It’s about six feet tall, two and a half feet wide. A large white rectangular display is the only thing between you and the McDonalds experience: there’s a recommended items section, a daily deals section, an entire drop down of customizations available to food items you didn’t even know you could customize. You push a few buttons, swipe your card, take a number and pull up a chair, just like the kiosk demands. A vast array of seating options welcome you to sit, enjoy some smooth jazz while a team member brings your meal to the table you placed a number on. There are no napkins to pick up, no ketchup to be dispensed, there is no play place for your daughter. Think less dining room, more waiting room. This McDonalds has the feel of a bank, it’s clean and warm but you never quite feel welcome. Thank you for your business, take your food and leave, the transaction...

I am a longtime Mcdonald's fan. But I cannot defend this location or Mcdonald's the brand anymore. According to Google, and Mcdonalds.com you are all supposed to serve breakfast till 11 am which is nationally advertised. I arrive at 10:45 am to this location and am confused to why breakfast isn't still displayed. I ask just to make sure. I know I also don't like being that guy, but damn I just wanted OJ and hashbrowns for my angry tummy. It has been a series of things or interactions that has led me to this review ultimately. These locations inconsistent food quality from the double cheeseburger to the fries is disappointing and doesn't value the customer. When you combine that with the outrageous price increases on top of it has led me to this final conclusion. I'm done with Mcdonald's because for godsake your breakfast is all you got going for you, and when locations choose to follow their own rules, I am done. Mcdonald's has lost its way and is chasing the stock price at this point.

Edit* - I will not be returning to McDonalds at all. They have improved the quality in the region, but the prices are...

They should have -star ratting. Ordered in the app. Was billed had my emailed receipt. Got to the store they had non order for me. Manager is called he asked to see my order number on the app. There was none. He looked and he could not find one. Ok the app messed up. But I had my emailed receipt. He just tried to get me to pay again. Says there was nothing he can do with out order number. You telling me a company this size has no way for a manger to resolve issues like this when presented with a receipt. I call this out right theft. The manager gave me no suggestions to resolve this issue did not even care. Just suggested I order again and pay for it again. McDonald's has become greedy thieving company with no customer service at all. I remember when all McDonalds was a fun family place to go. Now no play places or very few left. No refills no condiments out. You order for your self at a computer. If you need customer service good luck. I am done with McDonald's. You suck now and getting more costly than a place with better food. You may have to wait long but you can get a better value...