Burger King — Restaurant in El Cajon

This location - Johnson St, across from Fletcher Parkway Mall, El Cajon, CA is in a good location, very visible, as we found it easily. Drive thru is the only way to go & we were able to order easily, the cashier (a gentleman) was very personable & quick. The Drive thru window has a Plexiglass covid shield to prevent contamination. We were a little apprehensive about how "Narrow" the drive thru lane is, it turns into this very narrow alleyway-the wall on both sides are too close to sides of our vehicle. There's huge scratch marks on the walls as vehicles scrape the wall due to limited space. Got our burgers (Whoppers, fries & drinks). Burger was warm & meat Patty was dry & needed seasoning, tasted bland. Bun was so dry, easily falls apart. Fries seemed fresh, just lukewarm & a bit soggy, not hot & crunchy. I can imagine - how much of an urgency to cook & serve them, but quality needs critical attention. We like Burger King and have not had a mediocre experience until today. It would do well for Management to immediately address this major concern as Burger King is up against some strong competition all around them. I believe in their product and an immediate attention to details is in order. Another suggestion - paint the vehicle- scratched up, grafitti walls by the narrow drive thru lane, paint a red or dark horizontal line along it, it will make it easier to gauge how close your vehicle is to the wall, and, it will...

Every single time I go here the service is HORRIBLE. The people that work there just give you attitude when you ask if you can have any kind of sauce. I’m not rude or disrespectful I just want a sauce. If that’s so hard DO NOT work there. If you are so miserable stop making everyone else around you feel that. Do your job. Smile. I usually go through the drive through and I speak very loud and clearly and they always have my order incorrect but correct on the receipt. Yesterday I got small fries instead of the large fries I ordered. I also ordered their halfsies and did not receive them in my order. In addition, I have also had where my whopper had pickles and tomatoes when I asked for none on my whopper. I did call and she said she could not re make it that I could go back tomorrow. I was hungry at that time not the next day I just wanted my order correct how I ordered. She then re made it for me. So sorry for the inconvenience that YOU made my order wrong and I had to drive back when I had already gotten home. Horrible experience...

I NEVER post bad reviews. Until today. I've been to this BK several times. This has been the worst. We sat in the drive-thru for 10 minutes. Drove up to the window. We thought we saw a gentleman, so we gave him the benefit of the doubt and drove back through. We tried to order again, but to no avail. I called to make sure they were open. All of a sudden a large man appeared in the drive-thru window and then disappeared. When we drove up to the window again, we saw a small female inside near the bathroom we didn't see before. Both of them completely ignored us, disappearing again. They never answered the phone. I know they clearly saw us and knew we had been through the drive-thru. We finally left. Their hours on Google say they're open. It was 7:45am, just 15 minutes ago when this happened. In addition to this experience, the homeless encampment is getting ridiculous. I hated giving this review, but people need to know. Management needs to do something about...