Rally's — Restaurant in El Centro

This is the review I tried to post on the guest obsessed site but was shut down with a 1200 max character:

I am absolutely not the person to go whining and complaining when my order takes a while; I know customers are hungry and often indecisive when ordering, and crew members are doing everything possible to keep up with the demand of rush hour. However when I have to repeat my order three times at the speaker, three times at the window with two different people, get charged incorrectly and STILL get my order wrong, I'm going to be less than pleased.

Apparently, in the rush and flurry of incoming orders, the car ahead of me was charged for my order. When the cashier realized this mistake, the supervisor was called to fix the problem but only made it worse. We were charged incorrectly with my credit card and had to pay with coins I rummaged for in my car (I had no cash with me).

When my husband and I finally got our food, we noticed we got a Rally Burger instead of the Chicken Sandwich we ordered. I checked the receipt and noticed they punched in a Rally Burger, so no help there. We decided to go back and request our desired sandwich, we explained the situation to Letty, who replied with a scowl and a very curt "So what do you want??"

Some 25 minutes after our initial arrival at the restaurant, we finally got our food (half of what we originally wanted, since we decided to order less and just get the heck out of there). The food was fresh and tasty, but honestly, after that fiasco, I didn't even want it anymore. We ate it because we waited a long time and paid for it, and my husband and I are not interested in throwing away food when there are so many people going to sleep hungry, but we were sitting there eating our food in "1st world problem" spite.

My husband and I boycotted Rally's in Brawley because of their horrible service and disgusting "cleaning" habits, but had been craving their burgers for months. We were so excited to get to the location in El Centro, but after that incident, I am certain we are never going to take our chances again with Rally's or Checkers. I purposely waited a few days before leaving a review, wanting to make sure I wasn't just being picky and privileged, but it's been four days now and I'm still sad and extremely disappointed at the...

Whomever works nights has the worst attitude and customer service. Wasn't helpful at all regarding questions about the app, all he said was well I don't use it so I don't know. Umm ok but you're the lead employee so you should know something or how to guide your customers on where to find help etc. plus he cut me off on my question to tell me I had to pay cash only since the system was down for cards. Which, I was fine with it. As I tried to finish asking my question he said well like I said my system is down and I don't use the app so I can't scan anything, then walked away from the window, like I should know how the system works. By then I was just irritated with his attitude that we decided to just walk off and get back in my car. This wasn't the 1st encounter with him so this time I decided not to deal with it. Last time I went he had the same horrible attitude and all he did was hand me my food (since you order through a robot) and just shoved it out the window and slammed the window, food was cold the only good thing was a few fries and I went through the drive thru and parked there to eat. So the food should have been nice and hot. No napkins, couldn't even ask for ketchup. I definitely didn't want to walk to the window and deal with him again. I don't know if the white sedan is his but if I see it there I won't even bother.

So sad bc I just moved back and I missed Rally's so much. Now I don't even want to go back.

Need...

Well the parking is vast because it is in a strip mall parking lot. You order via little window to which every time I've eaten there, 2 times now... A snarkie woman takes your order, there is a sign "No Refills" the quality of the food leaves much to be desired. No restroom, no where to wash your hands either. There are several concrete tables, with concrete seats under a canopy, to which the seats raised my temperature upon sitting on them. The wait for the food should have been far less considering when the order was placed there wasn't anyone else around, then the drive thru got some business and two cars left before we got our food. Go figure. Then there was the first time I ate at the Ralley's in El Centro by the Harber Freight. This snarkie woman took my order, and after waiting an absorbent amount of time i knock on the window, to inquire as to where my food was and why i had not received it yet... And she literally tried to bully me into believing she gave that order to me already! How incredibly rude, and jankie! I swore to never eat there again. My friend convinced me to give it a second chance, and since he was treating me to lunch I agreed. Well i do believe we came to the same conclusion. That Ralley's is 86 from our lunch menu. Good ridens! No worse for the wear with...