Spectrum Store — Local services in El Centro

If I could give a 0 star review, I would. Customer service SUCKS! I was on the phone for 40 minutes, having been transferred at least 4 times to somebody else, and then all of a sudden I was disconnected while waiting for a supervisor or someone else who could potentially fix the problem I was calling about. Funny how it's so easy to sign up for service, but then when it's time to pick up equipment, I am unable to because of some instruction to FedEx from Spectrum. The customer service rep said there was nothing they could do for me, not even pick up the phone and call FedEx or even do a 3-way call that I offered to make. Ridiculous! I guess Spectrum doesn't need more customers because they sure don't act like they care about the ones they have. They want to blame the problem on FedEx and FedEx wants to blame the problem on Spectrum. I would think that at least one person has the power or authority to fix the problems they created. I don't care who the issue is with, but somebody needs to fix it. Tomorrow morning is the appointment for Spectrum to come set up the internet at the business, but I won't have the phone available because FedEx won't give it to me, although I've shown I.D. already. All I can say is, they both suck. Sometimes having a brain matters. They should try using it instead of following scripts pre-written for them. What has happened to actually using critical thinking to solve problems? Unheard of...

I normally don’t write reviews, but the experience me and my partner had at this Spectrum location was terrible. We checked in properly and when our name came up on the TV, we went to the desk of a blonde woman who clearly saw us standing there but ignored us until we were waiting for about a minute. When she finally spoke, she immediately gave us attitude and asked if we had a reservation, even though we explained we were next in line. My partner, who is the account holder, told her that we paid for three phone lines but only one was working. Instead of helping us, she insisted that my partner’s mother had to be there even though my partner is the account holder. She flat out refused to provide service and dismissed us with more attitude.We came back a couple days later hoping for better help with her mother, but unfortunately we got the same woman again. She still gave us an attitude and said we couldn’t be helped unless we brought in the second phone. Another employee overheard and was willing to help us, but she told him not to, even though he said he could fix it with a code.This is completely unprofessional and frustrating. Paying customers shouldn’t be treated with such disrespect, especially when we were just trying to get the service we pay for to...

Today my wife and I went into the store after buying service online for my very first time and I also called the rep team to make sure I could pick up at El Centro Location. I was approved to pick up at El Centro location and upon arrival this tall gentlemen helped my wife and I out and he said "I can not give you equipment unless you made the purchase in house" he also said that "the ones who order through phone always need it shipped, they can't pick up just like that black gentleman before you with his sim cards" he then gave me a number to call the spectrum team and once I called them and told them what happened they were confused and upset that I got told that information, the information given to me by that man was false information. They proceeded to get someone to deliver same day, within the hour. We are very happy with the technician Chris and his service! I'm not sure what management is telling their employees at this store, but it wasn't a great experience for being a new customer......ps I saw the "black man" at Costco that same day and I gave him the same information...