Chipotle Mexican Grill — Restaurant in El Paso

Stopped into chipotle today to grab a quick bite on our way on the road. Today, I ordered the kid taco plate. You build your own. I got sofritas, white rice, and black beans. It came with two 6” flour tortillas. They are heated up on the heat press. I also received a child’s cup which is about a 16 ounce cup and a bag of chips, although the chips are lacking, there were only about seven. Overall, this plate mixed all together into tacos was really delicious, juicy, and satisfying.

The second order was a burrito bowl with brown rice, black beans, veggies, guacamole, which is free when you get veggie as your protein, corn salsa, salsa fresca, and lettuce. My friend said “it was delicious, Super flavorful! And there was so much food that I could save the other half for later. I am very excited to eat the rest of it for dinner! One of the better chipotle experiences I’ve had, food wise.”

The one thing I will say is that upon walking into the chipotle, it was clean; however, they weren’t finished setting up for the day. They opened up at 10:45 AM, which to me is just an odd time to open. And I noticed everywhere in the area open at 10 AM. So chipotle, I would like an understanding as to why you open up at 10:45 AM??

But back to it, we gave the associates an extra 10 minutes to open before we came in just so they could have enough time to get ensure everything was done. We were greeted upon walking in by two younger employees and ordered our food. After ordering our food, we went to the drink bar and noticed that the machines not only were not turned on, but they hadn’t been put back together from being cleaned either. We waited patiently for that to get done so we could get our drinks. After we ate, like normal humans, we went to the restroom to wash up, and the men’s restroom was out of both toilet paper and paper towels, which is quite odd because we were the first customers in chipotle at opening time.

Overall, the food was great. The restaurant was clean; however, the restrooms and the drinks and the condiments, as well as napkins, utensils, and things we’re not readily available as they should be when you open your restaurant. If those things would have been supplied and ready prior to us walking in today, I would’ve put five stars across-the-board today. Did you do a few things, yes maybe minor, but it took extra time that we needed to wait and that has brought my five stars down to a three star chipotle. I hope you reach out and answer this question for 10:45 AM, I really would be interested in understanding that and then possibly just sending some coaching along the lines, when you open up be ready to go. That’s all I gotta say for now, so I hope y’all enjoy, get you some chipotle, a quick, cheap easy resolution when you’re on the road!

From this guy and everyone...

Holy cow! What a chicken! Who knew how good being real is? Dropped in today to scope out the ambiance, service & food. I'm all about being better, giving better & receiving better.

Food: Chipotle delivered with its robust flavored. Chicken & Steak. I got double serving meat to try each out. Half & half rice: after adding corn, Chile, black beans, sour cream, shredded cheese & lettuce-- I think it's safe to say both rices tasted great & stick with the healthier choice. OH MY TEA time... I got the orange tea, as it was the one that seemed less drank. Idk why because it was DELICIOSO. NEXT I tried the Berry Aqua Fresca since that one was almost out-- MUY SABROSO (savoring for strictly English folks). Perfect to settle thirst with a Berry bomb taste. Expect to pay about $18 for double meat & a drink

Service: meh nothing too spectacular but not the worst. I'm sure I got to them after their pm rush. Almost all tables were dirty and some of the options were a short wait to being finished cooking. As I was wrapping up my food, the cashier guy was juggling Togo orders, payments for walk in, and when he could get to it, cleaning the lobby tables (definitely was needed) Nice hustle kid.

Atmosphere: Sizzling steak cooking in the background with upbeat beach or Caribbean tunes really added great vibes to this very simple place.

Chipotle background: Food has the power to change the world. Chipotle does it by being real. No hormones. All ingredients come from local and organic production. Chipotle is the 1st national restaurant committed to using ONLY responsibly raised meats with the some of the highest animal...

I love Chipotle and it’s so disappointing to see how this location has the WORST customer service. I came in around 8:50pm they close at 10:00pm upon my arrival the girl in the cash register told me they were only serving what they had on the deli as she pointed to the protein (understandable since meat takes a while to cook and chop) I was fine with that. I order a bowl. The issue was when I got to my veggies I told the guy serving my bowl that I wanted cheese lettuce and guacamole. The lettuce bin was empty but I figure they would have more since it’s just lettuce. The guy looks at her and he tells me there is no more which (to me sounded crazy because I been to other locations and they always have veggies)and she process by telling me as well that there was not more lettuce. I told her “ oh but don’t you guys close at 10 pm? “ She just told me they didn’t have any. I ended up canceling my order because with no lettuce the bowl looked extremely low and sad. They were gonna charge me regular price as well so I choose not to take it. As I was walking out I just hear her say “yes I did ! I told her” in an upsetting tone.

Now I would had Understood if the issue was that they run out of produce! It happens but there was no sign outside the door before coming in that said so. I came in expecting this location to have everything.

I left and I went to the 6801 N Mesa location and they had everything fully stocked and I got my order completely.

Never coming back to this location I rather drive a little further and get good service and what I pay for...