Dunkin' — Restaurant in El Paso

So I have been coming to this Dunkin for three weeks now every Thursday for my therapy meetings. The first week we came they took long with my order because the machine was not working. Which they should have communicated cause then I would have chosen something else. So not only do they take forever they then give me a medium when I paid for a large. I know what it’s like to work food industry so I understand when things get set back. I had no attitude at all. Which confuses me why now they have an attitude with me when it was their fault in the beginning! So then the next week comes around and someone else took care of me and it was great. Now this week which is today Thursday. The same man from the first week saw me and walked away but of course he had to take my order. I can tell he is flustered with me and we haven’t even started. How are you gonna have an attitude with me when it wasn’t even my fault I would understand if I had an attitude or was rude but I was not at all. So i tell him I’m going to be outside this time. He says okay. I assumed they would take cause last time I saw them do that for someone. But he just left my drink on the counter and another employee brought it to me. From now on I will just wait til it’s made then go outside. But the audacity of this employee to have a problem with me and you can feel the tension when there was no issue at all. But now he makes me feel uncomfortable even going. I try to laugh and be nice even to break the ice but damn im sorry for whatever I even did to make him feel like that.

It just makes me sad that employees hold a grudge over a simple silly situation and can’t brush it off now he makes me feel like he hates me as a customer.

We need better communication with the guests let them know I’m sure they wouldn’t mind choosing another option.

I write this here for all the employees to see cause if I get it I understand it doesn’t mean you have to carry the same emotion every visit. And if it was his fault then man up and take it. It happens to the best of us. And it’s okay!

As a manager I definitely understand but it’s not right to make your customers...

Dear Dunkin’ Donuts Customer Service,

I’m writing to express my disappointment regarding an experience I had on Monday morning around 7:30 AM at the George Dieter location — a store I’ve been loyal to for a long time. I’m a regular customer, often stopping by daily or every other day, and I’ve never had issues before.

On this particular morning, I placed a mobile order through the Dunkin’ app, but I believe it was mistakenly sent to a different location due to an address mix-up. Still, I arrived at the George Dieter store assuming that’s where the order had gone. I explained the situation to the staff member at the drive-thru, who I believe may be new or unfamiliar with customer interactions. She seemed to get upset, and rather than helping me troubleshoot the issue, she became visibly frustrated. I could hear her speaking in the background, saying things like “customers don’t get it right,” which felt dismissive and unprofessional.

I tried to clarify that I’ve been a loyal customer, and I’ve never encountered an issue like this. When I pulled up to the window, a different woman — possibly the manager, who is usually very kind — acknowledged that the team member might be having a bad day. While I understand everyone has tough mornings, as someone who also works in customer service and manages a team, I believe that’s not something that should impact how we treat our guests — especially regular, paying customers.

Additionally, my order wasn’t even accurate — I usually get a medium coffee with three creams and three sugars, but I was given a large, which I paid for without noticing until after I left.

I’m not trying to cause any trouble, but I was genuinely disappointed with how I was treated. I value this location and the consistency I usually receive, and I’m simply hoping that this feedback can be shared with the team to help improve the overall experience...

If I could give zero stars I would. VERY disappointed. I came in and wanted to use my online coupon which I read the fine print. AS I was scanning my coupon a nice Indian man tried helping me scan my barcode, the manager on the shift rudly interrupted ONLY ONE ITEM FOR THAT COUPON! As if I wasn't literate. The cashier smiled and kindly continued to help with my order which I still purchased with my own money. I CONTIUED to order through the app and and had the receipt on my cell phone. My oder was finally ready and when I went to get my paid order the teenage worker asked for my name like I was stealing my PAID FOR items smh. I proceeded to tell him I ordered online and have my receipt with my name on it. I literally picked up my order and showed him it had my NAME BRANDDY SMH. WONT BE going here anymore I'll take my money to Starbucks for the incredible customer service and NON PREJUDICE VIBES. very sick & sad unexcusable behavior in...