Grove Brunch Café El Paso East - Fresh & Healthy Brunch with Signature Cocktails — Restaurant in El Paso

At 12:09pm today, I joined the waitlist (from the website) for a table for 2. Drove to the place and sat in my car waiting for the text to tell me to come in. It said there was 1 party ahead of me. Almost FORTY minutes pass with no change, still 1 party ahead of me.

Normally you'd think to go check inside, but Grove doesn't like people waiting inside and encourages people to use the waitlist and just wait in their car until they get the text.

At 12:47pm, I get a text saying "Due to unforseen circumstances, we cannot add you to the wait list at this time." WHAT?! I've been on the waitlist for almost forty minutes! We go inside and find the place half empty and they'll give us a table right way. They tell us their tablet has been down since yesterday, so the waitlist from the website doesn't work. But HOW am I supposed to know that?! They said you can always call them to get a real-time update on wait. I'll do that next time. Everyone who works there is great and food is great, but this is 1000% on management/ownership.

If your website waitlist doesn't work, you need to either: a.) temporarily disable it b.) maybe you should have the system be that everyone who joins the waitlist from the website checks in, in person, when they arrive, just to confirm how long they need to wait and if they should just go outside or go back to their car. I know you don't want people crowding the host desk area, but come on, that's better than having a customer sit in their car for FORTY minutes waiting for a table when there were plenty of tables just waiting for that customer!

What you absolutely CANNOT do is let people like me join the waitlist, think I'm on the waitlist, and sit in my car for nearly FORTY minutes. That's beyond unacceptable. You need to fix this Grove, you are better than this. I understand technology can let us down sometimes, but that is besides the point. The point is, here, you KNEW you had your tablet system down since YESTERDAY. Why didn't you take ANY steps to make sure people couldn't join the waitlist today then? How am I supposed to know the system isn't working today if I get a text confirming my place on the waitlist at 12:09pm, but I get the unforseen circumstances text at 12:47pm?! I was unfairly punished because I tried to do things the way Grove wants you to on every other day.

The one final thing I will say is that the guy at the host desk apparently did not inform the manager of this, because the manager did not speak with us about it. After I told the guy I waited 40 minutes in my car, for apparently nothing, due to an issue that is 100% the fault of Grove, you'd think the manager would have been notified and they would have come talk to us. That didn't happen either. Really disappointing experience from a place we otherwise love, that has great food and...

Went with a larger party of family for my grandma mothers birthday on Sunday at 3. Was greeted by friendly staff and a bright atmosphere, I arrived an hour earlier ahead of everyone just to give the restaurant a heads up and put my name on the list. They were very understanding and explained they’d start holding tables and it should be ready by the time everyone would arrive. They sat us down about 3pm and drinks and appetizers started off well and in a Timely manner. Entrees however was another story. Most people of us ordered the same items, like Steak skillets, shrimp tacos, etc. Some plates would come out and then 10/15 minutes would pass and a few more plates would be served. We had 3-4 guests still waiting for their entrees, which mind you people at the table already were served and finished their plates of same entree, after 30/45 minutes after the first person was served the last person was finally given her 3 small shrimp tacos. We also kept asking nicely how much longer and the server would just apologize greatly and saying just a few more minutes. We understand completely that if was not the servers fault. But No manager came to apologize or explain what happened. After all that waiting for everyone to finally eat, we received the bill. We knew it was going to be pricey but to charge customers using credit cards 3% extra is just ridiculous, 30$ extra for us. All in all the food was good once you finally received it but management and kitchen need work on communication to customers and...

We went for a casual ladies night at 5pm on a Thursday night. Two friends that just wanted to have a relaxed night. My husband drove us and was going to pick us up and so we were able to have some drinks without worrying about driving home. We were the only two guests sitting out in the patio the whole time we were there. The waiter was friendly but many times during our 3 hour stay he was late serving us and apologized constantly. We had appetizers and mimosas during Happy Hour. We had each an entre and ordered a bottle of Malbec. It took 20 or more minutes to get that so by that time we already had a full dinner. We split a desert about an hour later. I went to get the check and asked for two more glasses of Malbec before getting picked up, when the waiter told me the manager had told him that he couldn’t serve us any more alcohol. Really? We were quiet, all by ourselves having a nice girls night not bothering anyone and actually spending a good amount of money just to kick us out like that at 8:30pm? I’m sorry but never at any restaurant in El Paso was I treated like this. I would have understood if we had been obnoxious or even noticeable but we were all by ourselves enjoying girl talk all evening.

So the thing is we loved all of it until y’all ruined it with something that doesn’t even make sense. We weren’t drunk or acting up. We even talked about coming back, but that really killed the whole experience. Spend well over $120 for two people and got a very bad after...