kunfu noodle — Restaurant in El Paso

Disappointed. We always come to eat here. Never have we been charged extra for siracha or lemons. Today we asked for lemons like we normally do. Server brings the lemons halfway thru the meal. We didn’t make big deal about, plates we didn’t order or the delay of service to the table. We sat and waited for the server to return. After everything, we get our bill and are charged for the lemons. Apparently we bought $5 of lemons. We asked for the manager and server goes and comes back says the manager left 2 hours ago. I went up to the counter asked for a number. Then you disclosed that your boss told you to charge the lemons. So then I asked for the boss. All off a sudden the “ boss” was unavailable. I asked where you have noted or displayed for the fees on the lemons. No where is it said in writing that you charge extra for siracha or lemons. Yet the lady behind you comes and says you have to or you get charged for it. My problem is not about paying an extra $5. Our ticket is always over $150. The problem is you not disclosing the additional fee and or not having it in your menu or in your facility. I get businesses change but it is not correct for you to tack on whatever amount of $$$ and not disclose, advertise or have noted. And lying about not having a supervisor or manager available is even worse. Very dissatisfied and disappointed at the unprofessionalism, unaccountability of management and the fact of charging fees you have not properly disclosed. Note you should start getting better severs who are attentive and knowledgeable of the menu...

I had high hopes for this place. Unfortunately, it fell horribly short. The picture included is their sesame chicken dish. Now, I have had sesame chicken from various Chinese establishments and this is the first time I've seen sesame chicken with a redish sauce that tasted awfully like sweet and sour sauce with fried, heavily battered chicken with sesame seeds on top. It as been my experience that sesame chicken is not red or orange or heavily battered and deep fried. So, what happened? Did they prepare the wrong dish and try to pass it off as sesame chicken? Overall, I did not enjoy this dish. I couldn't finish it and grew tired of it quick. Is this how they prepare sesame chicken? I called to ask and the associate on the phone informed that this is their sesame chicken. I informed her that this was not sesame chicken, because it tasted too much like sweet and sour. She didn't offer a discount or a replacement meal for my next visit. Just a sorry and thank you for letting us know. She wasn't rude but she clearly wasn't interested in salvaging the situation or my patronage. This is unfortunate because prior to Kung Fu Noodle this Chinese restaurant was Panda House and Peitings, both had excellent dishes and customer service. Now and sadly...we have...Kung Fu Noodle...in my opinion...I think I would choose Panda Express over...

This restaurant was my favorite Chinese food eatery on the East side ( THE FOOD IS GREAT) but that will stop now as they have a an employee who took my order but forgot one of the orders specifically the Chicken Fried Rice. They were late in delivering my order so I called them and the same incompetent employee who took my order advised me that they were swamped so my order would be another 15 to 20 minutes late. I should have opened the order to verify the contents as being in a rush my have contributed to their error. What was beyond disappointing is that I have been a loyal patron there for years without any incidents never until this employee came into the picture. She assured me she placed all 3 items in the bag which was incorrect as even the hot oil was missing but she was adamant she had in fact placed all the PAID for items but not delivered. She forgot to send me the Chicken Fried Rice Item 24 on the menu. So word of caution eastsiders if you do make business with them and they are swamped due your due diligence VERIFY ALL YOUR ORDER IS THERE! They have lost a customer who spends at least 50 dollars a month there because of this employee. Order #FFK9FM702BEDA, $ 33.67 NO LONGER A PEITINGS CHINA...