Panda House — Restaurant in El Paso

My family and I were in the mood for Chinese food and we decided to give it a try. Here are my findings:

One of my sons ordered a wonton soup. The broth was dark and tasted like iron. Typically the broth has to be clear. The odd flavor comes from soy sauce added, most likely too much of it.

Also he ordered the chicken lo-main. Not to much success there either but somehow edible.

My other son ordered Chicken friend rice. Dish was average. Not too bad.

My aunt ordered fried shrimp. Not too bad either.

I ordered pork wontons. They had a weird shape like Italian tortellini instead. The first order was overcooked. The pork lacked seasoning and the wontons were too dark and bitter. Now, here is the interesting thing: I asked to replace them with more acceptable wontons. The second try came in, also Italian shaped instead of the traditional Chinese way, less dark, still a bit over fried, but now, the inside of the tortellini-wonton were raw!!! Raw pork is a no no. It can send someone to the hospital. So I asked the waiter about the way that those wontons are prepared, and he confirmed my suspicion: Raw pork is put as filing in the wonton, then shaped, then fried. The basic rules of clocking says that raw pork does not cooks up at the same rate than the wonton sheets. This is a real bad one!

Now, my main dish was the king-pao beef. I could not taste any garlic, ginger and scallions traditional base flavors from the Chinese cuisine, overshadow by too many red peppers and a plethora of soy sauce. The food was submerged in lots of sauce. Typically, the sauce is not runny, more like a syrup, and flavorful,. This looked like the thai drunken noodles. To dark chunks of dry beef, and nearly a pound of peanuts. Way too nutty. I was able to chew on that beef and ate it, leaving behind a huge waste of spicy veggies, peanuts and about 12 oz. of unnecessary soy sauce. Imagine the amount of sodium in that sauce.

As an observation, none of the cooks is Asian AND not sure if they have experience in working that type of cuisine.

My waiter had a good attitude when I was presenting my complaints about the food and did his best to fix it as much as he could...

This place has the worst customer service. We had family in town and ordered a great amount of food. Despite them having free delivery we decided to pick it up ourselves. The girl at the front had an attitude thought it was too much work to separate one particular dish that was going to another household. When we got home we were missing our egg rolls. We called to let them know, her response was "look again I know I packed them in". When we explained that they were not in any bag, she left us on hold for 10 min, then asked us to go back and pick them up if we wanted them because they were too busy to deliver and it would probably be a late delivery. When we said that it would be an inconvenience and we would be willing to wait on the delivery since we wanted to enjoy our hot meal, she got upset and left us on hold again. We tried calling back to let her know we would just go by for a credit the next day, she ignored the calls and didnt answer. When we called from a different cell phone she immediately answered. We asked why she ignored the calls, she said "we have other customers you know", I couldn't believe what poor etiquette she had. Then she said oh yea "and he said he's willing to give you the egg rolls free but you have to come for them"! Clearly she didnt realize it was her error not ours, we paid for our egg rolls never received them, but here she was offering free egg rolls because she felt we just wanted free food! SMH...for $100 I could've gone to another more upscale restaurant and got twice the food and less of a headache! Keep the change, enforce better customer service at your establishment...Panda House...

I've been ordering from Peking Garden for many years. Delivery service has always been prompt for full, freshly cooked meals. They quote an hour for delivery on the phone, but it always comes in about 30-40 minutes. The delivery man is delightful. I've read the other reviews online, and I will agree that there was a girl that worked there who never seemed to understand anything. However, I believe that management has solved the problem. Tonight, when ordering, I decided I wanted to try something new, instead of the sesame chicken that I always order. When I couldn't find a complete menu you online, the woman who answered the phone offered to take pictures of the entire menu, and send it t to me. After that, she answered all of my questions, patiently and politely. As always, the food arrived fresh, hot, and in...