Soggy Peso El Paso — Restaurant in El Paso

Sunday July 28 at 5pm, myself and 3 other people decided to call in and order food for pick up to be ready specifically at 5pm. The food was called in and placed at 3:52 pm to be ready at 5pm, simple right. That is 1 hour and 7 mins this establishment had to make our phone order ahead of time, which is more than plenty time for everything to be cooked and pick up, but I was wrong. Once I arrived to the establishment and said I was hear for my pick up order, it quickly became clear that the communication within the servers and the managers was bad and unaligned. No one could find the "server" who took our order but then later once the "manager" "Lisha" came to "help" after I became frustrated no one was helping nor understanding what a simple pick up order was, I had to ask for a manager and Lisha only came to be rude condescending and make my first experience with this establishment the WORST EVER. So 20 mins into waiting for the order 5:20 pm now, even though the order was supposed to be ready for pick up at 5pm. "Manager" Lisha pretended to go to the back of the kitchen to check on our order, her clearly knowing that our order was not placed and she had placed it ta 5 instead of it being picked up at 5. Lisha is rushing her cooks to push the order, out and comes back to updates me with the excuse that "it'll be ready in 5 mins the kitchen is backed up and I am in between 12 tickets", once again this was all at 5:20 when Lisha tells me this, I wait wait wait, its now 5:27, yet no one has apologized for the inconvenience nor offered some type of discount for the extra amount of time they made us wait. Lisha did not care about the customers needs she did not put herself in my situation. Its now 5:35 still waiting for the meals that were supposed to be ready at 5pm, out of my 45 minutes of lunch I was completely unable to eat my lunch but that was completely unimportant to this "manager" because she wanted our food to be hot when we leave? Lisha honey pick up orders work like this, you call ahead of time you put the ticket aside and estimate the amount of time it'll take you to cook that meal and then you cook and prep before pick up time, super simple or so I thought. I spent over $60's in this restaurant and I still myself asked her more than twice for her to give me a discount for the inconvenience she rudely continued to deny and said there was "nothing she could do for me?" What type of customer service is this? Even 3 bartender girls felt bad for me throughout this whole situation but yet Lisha continued to push rude customer service. Before leaving and paying full price still, one of the bartender girls admitted to me that Lisha had not placed our order, and she had placed it when we walked in to pay. As a manager is she made the mistake of not sending the order to the back all Lisha had to do is take accountably for the mistake. I asked her when did you send our order to the back and she continued to lie give me excuses not apologize and not take accountability. This is completely unacceptable. This girl Lisha should not be a manager if she cant deal with difficult situations and she doesn't know how to diffuse them. All I wanted as a paying customer was for Lisha to take accountability for her mistake. But she did not she continued to lie to my face. I will NEVER EVER EVER eat or spend my money here again, I have told and will continue to tell people around me to not visit this place and experience what I went through. After everything trying to eat my food I could not enjoy it due to how frustrated I was with the whole experience, ended up throwing my food away. Thank you for...

The service was extremely poor—so much so that even my 10-year-old noticed we weren’t being helped. This isn’t our first time dining here, but today was unbelievably frustrating.

We waited nearly 15 minutes outside before anyone even acknowledged us. I had to wave down a server, who then walked away without saying a word. We waited another five minutes before our actual server came out. I understand it’s hot outside, but if the restaurant seats customers outdoors, then servers should be checking on those tables more frequently—especially at 1 PM on a Saturday when the place wasn’t even busy inside or out.

At one point, I had to go inside just to refill our drinks. Only then did our server finally ask if we needed anything.

I ordered a strawberry margarita, but was given a traditional one instead—with floaters in it. When I asked about it, I was told they just didn’t have the ingredients to make a strawberry margarita. No one informed me of that when I ordered. When I pointed out the stuff floating in my drink, I was told it was “just tajín and salt” from the bar prep. But I specifically requested no salt or tajín. When I brought that up, the server simply asked if I still wanted the drink—offering no explanation or apology.

There were fans outside to help with the heat, but apparently you have to ask the manager for permission to turn them on. When I did, the manager took her time responding. I asked to speak with her directly to express my concerns. While she was apologetic and said she would talk to the staff, she also seemed to imply that I was overreacting for bringing it up. At that point, I just ended the conversation, paid the full bill, and still left a tip.

This wasn’t about the money—it was about basic service and respect. Today’s experience was disappointing on so...

writing to formally lodge a complaint regarding the recent termination of one of your bartenders, Somona, and the improper handling of her earned tips.

On Friday 09/12/25, I was a customer at Soggy peso for a large alumni party, large group that Somona was handling us ALL. . I have my itemized copy of my bar tab, which includes the gratuity I left for the bartender. However, I have since been made aware that SOmona was terminated that evening and was not permitted to close out her open tabs or collect the tips she rightfully earned during her shift.

This situation is deeply concerning for several reasons: Denial of earned wages: Tips left by patrons are the property of the employee who served them. Preventing her from claiming her gratuities constitutes wage theft. Unfair employment practice: Terminating an employee and simultaneously denying access to their earned compensation raises serious ethical and potentially legal concerns. Customer trust: As a paying customer, I expect my tips to reach the staff members who provided service. Learning that my gratuity did not go to its intended recipient reflects poorly on the business.

I respectfully request that this issue be investigated immediately, that Somona] receive the tips she earned on 09/12/2025], and that the establishment take corrective measures to ensure this does not happen to other employees in the future.

Please confirm receipt of this complaint and inform me of the steps you will take...