Panda Express — Restaurant in El Paso

Today I received the worst service ever from the Lee Trevino location!! I waited for about 15 minutes for my turn to place my order. As I was up next, the individual taking orders did not acknowledge me. I waited for about 5 minutes with no response, not even a "I'll be with you in a minute" or something! So I figured the speaker wasn't working & that's the reason why the line was so slow. So I drove up. I explained the situation to the young girl & she going to take order. Till another inconsiderate, cold hearted, cruel woman came to the window & told me I had to go back around & get back in line, again! It was a long line behind me. I explained to her as well, but she didn't care. She said they don't take orders at the window. So I went somewhere else for lunch instead. You know, I go to Panda a lot & I also donate every single time they ask! NOT EVER AGAIN will I donate at any Panda locations. You can rest assured, I will never go to the Lee Trevino location again! TWO THUMBS DOWN...

Absolute joke service. I went through the drive through where they let me know it would be three minutes and to wait at the front. No problem, I understand restaurants are busy. I park at the front and wait for a full 15 minutes with three other cars. After a few more minutes I go inside to make sure they didn't forget where I had to wait another 5 minutes before they hand me my order. Total wait time twenty minutes. I got home, and the order was wrong. We only ordered 2 bowls. Simple, small order that took a very long time and was wrong. This is the second time in 2 months the order was wrong. Don't lose your receipt because according to the storeamagee, they can't look up orders (from 20 minutes ago) without the...

Extremely disappointed with their customer service today. Took my 9 year old son, as it's his favorite. Today, he walked out feeling let down. As he anxiously awaited for someone to acknowledge him to place his order, he was ignored. There were two females working the counter, who clearly made eye contact with him but failed to let him know they would be right with him. He looked at me wondering if he had done something wrong. Only because he really loves their food did I allow him to stay. I did bring it to the their attention, they must work on their customer service. But only got a smirk from Lailoni. The other girl did apologize. If I ever go back, I really hope they have worked on being...