Smoothie King — Restaurant in Eldersburg

Today I experienced customer service excellence that's truly rare to find. Visiting the Eldersburg Smoothie King on the first properly hot day of spring (70°F), I was amazed to find a single associate—Donnie—masterfully handling both the store and drive-through during what was clearly a rush.

Despite being "in the weeds," Donnie was incredibly personable and demonstrated exceptional knowledge about the menu. He took the time to share insights on how to customize smoothies to individual preferences, showing genuine passion for the products. He even offered me a free sample of a smoothie I never would have considered trying on my own—which turned out to be absolutely incredible!

As someone who has worked in client-facing roles for nearly 20 years, I can say with certainty that I've rarely seen anyone handle such a challenging situation with such composure and skill. Donnie's ability to maintain quality service while single-handedly managing a busy store is nothing short of astounding. I mean, the optics alone are impressive, but as someone who has been in that same situation, and handled it much much worse, I can tell you that it takes true skill to do what Donnie did today.

Smoothie King has found a true gem in Donnie. He should be teaching courses on customer service—his dedication, care, and effort represent the very best of what customer service can be. I hope management recognizes what an exceptional employee they have and how well he represents the Smoothie King brand. If you visit this location, you're in for a treat—not just with the smoothies, but with service that goes...

I used to get berry goji getaway, every other day at this place until they start to decrease the quality of the açaí and reduce the portion even though the price was increased significantly! Last time I went there, a very rude guy called CHARLES handed me a bowl half full of what it was supposed to be, I was chocked how little he put in the bowl, and believe me I am not a complainer, but I had to questioning him! he simply said he had done it correctly and that’s it. Very frustrating to receive almost nothing paying 12.71 and being a faithful costumer. Rude guy, bad service and product, probably won't buy it...

Been going here for quite some time. Always been polite kids working. Very friendly until this afternoon. Tried to online order several times at 630pm. Wouldn’t let me saying they were either closed or having problems. Called to ask. No problems they’re aware of. Time do you close? 7pm. Thanks!! Arrive at 650 and told they can’t make it because they’re closed. NOT 7 pm YET. Employee got mouthy asking if I wanted a manager. OPEN sign still on too plus the phone call. No thanks I’ll delete my app and save a...