Roll-N-Donuts Cafe & Douangchay's Kitchen — Restaurant in Elgin

Purchase two bags of cookies. One were lace cookies, the other package was not labeled, but look like chocolate crinkle cookies. The lace cookies were good. The second package thought to be chocolate cookies were Not. They tasted like a chocolate cake with powdered sugar on it with tons of hot pepper in it. Horrible. The next day I came back to the shop and asked for a refund or exchange. Was told it had to be approved by the owner. I was told that I have to leave my name and number and explanation on a paper. The owner will then call me. 2 days later and NO REPLY. I feel at this point that’s poor business. As many times as I patron Gail Borden Library, I will not be returning to that café for anything.

• reply to owner- You’re just replying to my review now(?) 3MONTHS LATER!!!!! You are now just saying that the employee I spoke to had the capability to refund/exchange to make it right … clearly he told me the owner had to do it. 3 Months later……you answer me? Noooo Bueno! There were 3 or 4 cookies in the bag. I ate 1 1/2 cookies. 1 unhappy customer, loss of a potential good customer who frequents the library, a not very good review on your biz, an employee who fibbed and to top it off a very late 3 month too late response! All over a package of cookies - that surely I can afford to...

I usually come here to get a cinnamon roll and read a couple chapters. There were none today so I got an ice chai tea latte. I took 2 sip and realized there was coffee in it. I asked it this was coffee instead of chai and the barista said yes it’s a cappuccino coffee chai mix. I advised that I couldn’t have coffee due to a surgery I had recently, so I asked for a hot chocolate instead. She told me there’s nothing wrong with it so I can’t make the hot chocolate. The hot chocolate was $1 less than the chai so I was confused. I then let her know that the menu says chai ice latte not cappuccino coffee chai latte and she still refused. I asked for a refund and that she was able to do. She was nice and not rude at all.

It’s an unfortunate situation because I really enjoyed the...

I came by a week ago to check out Roll-N-Donuts Cafe to find some non-cake donuts for my bride, but the crowd has already ate most of them! The donuts looked so good I decided to come back on a less busy day to get a better idea about the donuts. I got an orange and cranberry muffin and a sugar donut with apple filling. Both were perfect! I highly recommend this place to anyone who loves donuts, muffins and pastries. And there is even a little Southeast Asian food for sale. The owner was there as the staff and was very friendly, engaging and hospitable. I will definitely be passing the word on...