Shawarma Stop — Restaurant in Elgin

There has been exciting news of a new Shawarma joint that opened up in the area and boy was I excited. Previously if you wanted to eat shawarma you'd have to go to the westside of Elgin on Randall Rd to Pita BBQ or you had to drive yourself out to Hoffman Estates/Palatine to Pita Pita or if you really really really wanted it you'd drive out to Schaumburg to Pita House or Falafel Hut and as you can see I know my shawarma joints.

I arrived on a Sunday right after they opened and I was hungry! You walk in and are met by a black and white tile floor and screens that are supposed to show the menu but they were off, I assumed they were not working this day. I did a quick scan of the paper menu and decided I wanted the Shawarma beef & chicken mixed plate. I got a coke with my order and it come to about $19 after taxes.

I sat down and took in the ambiance and it's on par on to what you'd expect from a Elgin downtown restaurant. Shortly after, my food arrived.

I noticed they didn't include any white or red sauce with my meal, it was alright I guess, they already covered my food in white sauce. I went in for my first bite of both chicken and beef and I was underwhelmed. You could only taste hints of the shawarma seasoning and it just wasn't enough for me. I went back up and asked for some type of hot sauce and they delivered. The hot sauce is SPICY. That's what was missing from my meal. Only after adding the hot sauce I started to enjoy my meal. They serve warm pita bread with hummus and that was delicious. As well as a side salad, that was fresh and good. Overall the meal was just OK for me and going forward I'd like to give Shawarma Stop another chance but I'd try something different like a wrap or bowl with the gyro meat.

Overall, I'm happy to have Shawarma Stop in the neighborhood as ethic restaurants like these are few and far between. I'd like to give them 3.5 stars as I can't officially give half...

Usually have a decent experience with food quality and customer service coming here but after many visits, for the first time today was greeted with complete disrespect from a young girl with black hair, a septum piercing and a neck tattoo (did not get her name). After denying my request for a couple minutes to select toppings and proceeding to literally throw my food in the bowl, I asked for someone else to serve me due to her attitude. She refused and said she was the only one working front which I have witnessed all team members making a collaborative effort to please customers and make food here before. She refunded my money but remained very rude and disrespectful, rolling her eyes and muttering things while counting my cash back. She should not be working the front, everyone in the past has been courteous and attentive unlike this girl. Sadly, will not be returning due to this awful customer...

My wife and I had a business meeting on the blog or the restaurant is. We were early so we stopped in to order a cup of coffee. We stood at the counter and two employees looked at us continue to speak to each other and never greeted us or asked us if we would like to order. Another couple came in about a full 2 minutes after us walked over to the counter where we are standing the employees greeted them and proceeded to ask them what they would like to order. I did not speak to the employees initially because I wanted to wait to see how long it would take them to greet me they never did and they proceeded to take somebody else's order in front of us. That other couple was white. We are not. Quite possibly the worst customer service I've ever had at a restaurant. I will never go here again and I think everyone should send a message to the owners by not supporting this...