Dunkin' — Restaurant in Elizabeth

I work at EWR and I come there a lot. This place only hires Indian ladies that do not know enough English to understand what is said to them and frequently do not give me what I ordered. I order the same thing all the time and each time I get it made a different way. Sometimes the coffee is too sweet sometimes it doesn't have cream and as someone else reviewed in the past the bagels are old and hard on a regular basis. They can't even get mobile orders done correctly! I don't have too many choices at 3AM when I'm there before I start work so I have to deal with this. Other places in the terminal open up later so later on in the day if I need coffee I...

The people that work here are not suited to work in fast pace environment. There should absolutely be no reason that with five people working it should take 15-20 minutes for a regular coffee and this is every single time. Most of the customers are employees that are running on a time schedule either on a short break or just trying to get something to eat and that doesn’t concern the employees at all. To the owner of this franchise, if you’re going to run a Dunkin’…. Actually run a real Dunkin’ with some type of customer service and...

I just landed from a flight at 11 Pm on a Sunday so whoever works that shift provided me with not only HORRIBLE service, they then literally just denied me a cup of water. Never been denied that from a Dunkin not to mention I used to work there and we were told to charge 50¢ for each cup. There were two guys there and one of them was just looking at the ceiling, putting air away, making it seem likes he’s busy. While the other one had an attitude. This franchise needs to deal with their poor...