Kung Fu Tea Rolling Meadows — Restaurant in Elk Grove Township

I am a long time customer and most of the time I just order in store but decided to order mobile this time. Ordered a hot drink tonight and got it cold. (Waited for 20 minutes, by the way). The employee told me it was because it sat around for too long ... Ugh basic science that no liquid could go from 95 degrees to room temperature by sitting on the counter in a warm room for a few minutes. I told her it was not my problem, and another employee was nice enough to make me a new one but he ended up telling me there was some machine issue and can't make it hot after he attempted the second cup. I asked for a refund since the drink I ordered was not supposed to be lukewarm and they were not able to fix the issue. By that time we were already 30 minutes in the shop and still didn't get my drink or refund.

The manager came out accusing me right way that he didn't appreciate I yelled at his employee. To be clear, he was not in the store earlier. He only said this because apparently the first employee was upset, and twisted the situation by accusing me of giving her an attitude. This is mind blowing to me. I was perhaps upset (yes, after wasting 30 minutes) but definitely didn't yell. Her reaction was bizarre because I barely interacted with her since I was mostly talking to the second employee who helped me with the second drink and refund request. I was very surprised how someone can manipulate the situation just like that and treat their customer unfairly. I mean.. bottom line , if a customer is not satisfied because of the failure of the product , is it the customer's problem? Why do you put it on the customer?is it too much to ask to have the issue fixed? or if your machine is broken, why finding excuses by saying it sat out too long, and being frustrated when I called that out?

And to the manager who is rightfuly protective of their employee, before you place a blame on customer (really??), should not you investigate the situation first? I’m not sure how you define “yelling”, but using words like this without asking any witness certainly showed how arbitrary your judgement was. It was a hurtful accusation toward a paying customer … do I need to cry as well to turn the situation around? Just because someone is upset (in this case your employee ), it doesn't make them the victim or make them right automatically. If being straightforward and asking for the right product is being called "yelling" and "bitching around", how did that make a customer feel? Attitude? Didn't I have the right to appear upset after the fact that I wasn't able to get the right hit drink and wasn't told upfront there was a machine issue? What else do you expect ? " sorry, honey I waited for too long and it's still not right. It's my fault and I should just suck it up and leave."?!

I ended up getting the refund and apologies from the manager after my explanation. But the employee who's upset came out and yelled at me (wow again so bizarre). I define “yelling” here as crying loudly and pointing fingers(seriously?) I was extremely, truly frustrated at that point and finally raised my voice and walked away after my family was also disturbed by the ridiculous situation.What a way to ruin a night which is meant to be special for me personally. If you don’t know the basics of customer service (I wouldn’t even go as far as being customer centric), you definitely should not be...

Came in on New Year's Day which was also Sunday late afternoon and this place was extremely crowded. They don't have enough machine and people to keep up. I placed 1 mango smoothie order and it took 30 minutes to receive. Way too long to get ONE smoothie. They should prioritize single orders because likely those are expected to be quick while larger group orders there is usually an understanding for longer wait time to make.

At one point they had about dozen of people lined up against the wall who already paid waiting for their order. IMO, if this was the way they should have notified you at the time you placed your order that it would be half an hour wait at least, like any other restaurant takeout process. Just set the expectations for your customers, we would appreciate it versus just taking people's money and ringing out their credit cards faster than they can actually service. It's just poor service management.

I kept thinking should I just walk out and forgo my order. I had kids in the shop waiting with me and family members waiting in the car but I was pot committed. Plus, by then I wanted to see how long it would actually take them to make one smoothie (not even with bobba) so I clocked them and had time to write this review while waiting. When I finally got my order it was a mini 1 sec quick, "thanks for waiting". The girl said it so quick and turned herself around without making eye contact I think she gave herself whiplash.

Oh and for the price, the M (smallest size) was quite small. I should have gone to Tropical Smoothie which probably would have been a third of the wait and double the size. I am now wary of bubble tea places like this. Next time I see a line here, I am walking out. (Note to self pay attention to lines of people WAITING for their orders after it's been placed. The order line was fine because they can process that quickly and they end up backing themselves up).

Rating 2 stars for total experience because the mango smoothie was tasty but the time value to come here was not worth it ($6.33 with tax for smallest size without any other add on's). My kids and I finished the smoothie quicker than the time it them to actually make it. There are some foods which the time to make vs to eat ratio can be disproportionate but smoothies should not be...

It was my first time going there and the cashier got my order wrong. I waited roughly 7 minutes for the drink and I got to the counter dissappointed. The drink was too different things. I ordered a (liquid) punch, but received a (ice) slushie - which also costs more. They offered to remake my drink, but I didn't have time to wait in the line again. This was a Friday evening. So I'm going to assume the evenings and weekends are the busiest. Overall the drink was ok. I got the new flavor "white grape" and it literally tasted like lychee...it was super sweet and almost intolerable if you didn't really get down with grape. If I had known, I wouldn't have bought that. The tapioca/boba was super sweet. It's like they cook theirs in sugar. I honestly don't recommend that. If it were me, I'd cook the boba regularly. Unlike Tea Ninja, Chill Bubble, or Linda's Tea, this boba is super sweet! Maybe it's just me that likes my tapioca unflavored. I know a lot of these places are now starting to do that - create flavor boba i.e. brown sugar, etc...I feel like the drink is already full of sugar that the boba doesn't need to be also. BUT! That is just my opinion! I think the atmosphere is a cool location. The place is like a little lounge where I feel like it's a younger vibe...scene...I'm not much older, but I can see a lot of teens, college, and young adults going there...The blenders are blasting, there's a lot of talking, and the music is right by the cashier and servers. So, I think this is why the girl couldn't hear my order. I would recommend to them to turn the music down and consider the outside noise level as well so they can hear their customers better. Everyone was hunching over to the cashier and servers to speak and hear one another. Overall, good place, good drinks (if you know what you're doing), but I would...