The Honey Baked Ham Company — Restaurant in Elk Grove Township

Something’s changed in the pick up process -and not for the better!

I should begin by saying we’re long time customers of Honey baked hams and love the quality of their product and I’ve waited in lines for many Easter hams over the years, long before the pre-order or pre-pay process was in place.

That being said, last year I pre-ordered and stood in line on Thursday for about an hour. As I stood in line I noticed many customers coming in the exit door, picking up their Ham and leaving in just a few minutes. So this year I thought I’d apply my learning and pre-pay in order to expedite my pick up time. Imagine my surprise when I arrived to one long wait line out the door and around the building. I thought this must be the pre-order line so I walked up to the front of the line to ask if there was another line for prepay orders. I was told- one line only- wait outside in that line. It was only after we got indoors that the line was allowed to split the prepay customers from preordered customers. The majority of customers outside were prepaid and also were surprised that the process followed in previous years was somehow changed to extend everyone’s wait time. People were arriving and doing the same thing I did and many were leaving or frustrated walking to the end of the line. One woman was even on the phone to corporate complaining about the crazy new system. The inside staff were also unhappy with the process mostly because the customers were frustrated and impatient with them after the long wait. In the spirit of the season I would like to offer my compliments to all the staff who handled themselves very professionally but may I suggest that they be allowed to design the pick up process themselves to best serve the customers and accommodate the staffing requirements at each individual store. They’ve got a great handle on what works best, so maybe give it a try and perhaps the flow of process could run a little smoother. ...

So last week I was in gurney working next to this restaurant at my job site figured I'd stop in grab a sandwich the sandwich there turned out to be one of the best sandwiches I have had so I looked to see if any restaurants were located around my location of my house found there was so I went there figured I would grab me the same sandwich again and I was so disappointed The find out it was nothing like the sandwich I had had a few days prior at a different location was not Prepare the same at all I don't mind spending good money for a sandwich at the same time you don't want the heal of the loaf of bread for part of your sandwich either Just surprise preparation of sandwiches are not the same at all locations they need to be...

Tasty ham and sides. Great options for in-store or online orders. Biggest downsides are there is no curbside pickup even with prepay orders and the store is TINY so it gets very crowded! The line wraps outside on busy holiday pickup season. Even going "off times" the store is crowded. Also they don't pre pack the pre-order/prepaid orders so the workers basically pull and bag it whenever you show up lengthening the time you're waiting (lengthening the lines). If they'd pre bag the prepaid orders at least it would definitely expedite things. Update 2 years later, they still don't pre-bag orders and don't have things ready even if you have a specific pick-up time so sigh. But if you go earlier in the AM the line...