McDonald's — Restaurant in Elk Grove Township

It's a bit frustrating that I am asked to pull over to the side every time I order a quarter pounder and chicken nuggets. Every single time I'm asked to pull forward and wait at the second pickup window or in a standby parking spot as 5-6 cars are served who arrived behind me in the drive thru.

I've always been frustrated with the day shift (breakfast and lunch) as night shift (dinner) is usually run by younger people and somehow doesn't have same problems of confusion and delay.

Trying to be sensitive and understanding to those who speak English as a second language, I understand that it is a difficult thing to take orders rattled off quickly over a speaker, so I am happy to repeat myself and try to speak more clearly when necessary. However after several breakfasts of having someone repeat back to me "bacon biscuit?" Instead of bacon, egg, and cheese biscuit and sometimes getting the order wrong altogether, I switched to ordering with the app.

I thought ordering via the app would reduce confusion and make the experience quicker entirely, but I was wrong. Now I get to wait in a parking spot as thanks for my making it easier on everyone. I figured since I chose the specific store I would arrive at and prepaid, they would know that I'm coming for chicken nuggets, but apparently they still do not prep accordingly as I have to wait. Either the app isn't informing the store ahead of time when I log my order or the team is ignoring it.

Still it is the closest McDonald's to where I live so I will return. When the order is correct, the food quality is good as you would expect from any McDonald's. Here's hoping this review sparks improvements. Maybe the night crew can teach the day crew a...

The customer service was horrible we had to wait 10 minutes for 4 ice creams and fries. We told them we have been waiting and they got upset at us. Also just to state there were workers and they were not busy at all there were only us and another customer and maybe 1 or two in the drive thru, so there was no reason for the long wait. Then they poured half a cup of ice cream then filling it normally and they put a small drizzle of fudge. We told them and they got more upset and said this is what you get now at mcdonald’s, which is wrong because we have been to others and it was filled normally. And our fries were stale and cold. Overall horrible experience with food and customer service. I would...

Went to McDonald’s to order 3 drinks and two donuts. The two donuts were given incorrectly. I told the gentleman that I ordered a different kind, he took them off my hands in a rude manner. When I paid for my food, he was inside couldn’t hear the total, so I just paid. They gave me 2 out of the 3 drinks. Told the gentleman in the nicest way possible that I ordered two cokes and a sprite. He then proceed with “give me the other drink”, and I repeated myself to tell him my order again. He charged me for the third drink, since in the previous charge they didn’t. He rudely gave me the drink. Extremely bad customer service! Around 10:30pm on...