KFC — Restaurant in Emeryville

The opening hours on Google and on the door said 10 am to 10 pm. I went to buy food around 7pm. They wouldn't let me into the establishment and had me walk through the drive-thru. I had promised to take KFC to a birthday party, but in other circumstances, I would have just left. I bought a complete family meal (I was a real customer). I realized that my cell phone had been discharged, there was only 3% battery left. I asked the lady at the window to please let me connect my cell phone to request an uber to go to the birthday party. She refused help because her manager was there. Horrible customer service and the manager should review his priorities. I will clearly never go back...

There is a manager in the store his name SIMON, he is a excellent manager, I always know that he is on duty , you can smell the chicken from Emeryville High School past KFC on over to Oaks Card Room, The aroma makes me think of changing my family menu KFC , most of the time I back track and get me the chicken special. No only that SIMON AND HIS CREW LOVES TO PROVIDE Excellent Food Service.so if you smell chicken in the air , Simon is there making sure it tastes good and delicious as it smells. Yummy ! Yummy! chicken. And the sides. are back to normal again. Especially the Coleslaw and Macaroni and cheese. Stop by you will not be...

If I can give this restaurant a negative -5 stars I would food was cold and general manager JOSE was such a disrespectful person he told me he owned the store and would never serve me food again refused to give me my money even tho I was missing 3 items out of my bag and he’s employees from the kitchen called me very disrespectful and derogatory slurs and it’s crazy because as a Hispanic women I would think that because the manager is also Hispanic he would understand where they messed up and told me to shut up and call corporate because he didn’t care about who I had to cal hopefully they shut this place down or find better...