Javateas Gourmet Coffee Cafe — Restaurant in Ephrata Township

My family and I enjoy coming to this place and love the food and coffee selections. This past Saturday I had a busy day planned and decided to place an online order while I was in Wyomissing. After placing the online order it stated my order would be ready within 10 minutes. Driving from Wyomissing to Ephrata takes about 25-30 min. When I arrived I left my car running and ran inside in hopes of grabbing my order. To my dismay, there was another person waiting and nothing on the pick up counter. There were 3 workers at the time, one taking orders, one making food and one making beverages. The girl taking orders was very pleasant and upbeat but was busy with those who needed to order. The girl making food seemed like she was in slow motion and did not at all enjoy her job. The girl making all the beverages acknowledged the gentleman ahead of me and asked what he was waiting for. I knew something was wrong when the people that ordered long after I placed my online order were getting their food and beverages and no one had yet acknowledged me. There was a bag placed in the far corner of the pick up counter but no name with it and no receipt. After standing there for 10 min an iced beverage was placed next to the bag. Just to clarify, I ordered a sandwich and a hot decaf Carmel latte so I was under the assumption it was not mine. Finally, the girl taking orders looked at me and smiled and asked what I was waiting for. I stated I placed an online order. She stated the iced coffee and bag were mine and handed me my order. Ugh! If someone could have taken the time to just acknowledge me when I originally walked in the 15 minute wait could have been avoided. Since I was late for an appointment I accepted the wrong beverage that was made for me and left. I understand that mistakes happen and that is not at all the point of my complaint. I just wish the staff would have been more concerned over a waiting patron than changing the trash… yes I forgot to mention that…. The barista that made it a point to acknowledge the gentleman ahead of me but never thought to ask me, actually changed...

To preface this review I have visited and reviewed well over 300 coffee establishments within my lifetime, not counting my younger years spent abroad as a coffee connoisseur for an esteemed French news publication. After a 4 hour drive to visit my father and mother in Lancaster, I found myself exhausted. I had yet to visited a coffee establishment in Lancaster, so I telephoned my mother and asked for a recommendation. My mother insisted that I visit Javateas Gourmet Coffee Cafe, stating “it’s the best coffee in all of Pennsylvania”. Although I highly doubted my mothers statement, I had to find out for certain. Upon entering Javateas my nose was met with the delightful smell of roast coffee beans and my ears serenaded by pleasant music and the upbeat chatter of content shop goers. As I approached the counter, a beautiful barista named Olivia greeted me with a pleasant smile and asked for my order. I requested a cup of their finest coffee in the form of a latte, and had my order fulfilled in a timely fashion. After finishing my cup of coffee, I was reminded why I must never doubt the words of my wise old mother. For this cup of coffee was the best beverage that I had ever had the pleasure of enjoying. Whether you live in Lancaster or not, if you claim to be an enjoyer of coffee, you are doing yourself a disservice to not visit this fine coffee...

Honestly the worst cafe that i have been to. Im usually not the type of person to go and hate on places but girl, this place was something else. First we came into the cafe everything as fine. We knew that the place was closing in a little less than an hour so we weren't going to order food, we were deciding what drinks we would get and i swear to god, at least 3 three employee told us unkindly that we cant order food like we know, we are not dumb. Then the girl that was talking my order, i had to repeat three times what i wanted, it was some like 10 year old gurl taking my order too, like why are u hiring someone who doesn’t cant even take someones order correctly. Then they gave me someone else's order and as i was getting it the girl literally ripped it out of my hand. LIKE GIRL WHAT:0 Anyways then they gave me the wrong size. AND IT TOOK SO LONG TOO, LIKE BRO, its just a mocha latte, not that hard. me and my friends we waiting for our stuff and one of the employees told us to move like super rudely, like girl. idk i usually don’t like to complain about these kinds of things bc i work in customer support, but dang, if i did lol this i would be ashamed. i dont think im coming back their. (The mocha latte was to sweet too) :/ im reading this back and i sound like a karen, but honestly...