Cloister Cabinetry & Remodeling — Local services in Ephrata Township

this is an old review but it still bothers me to this day-2 years ago we wanted to remodel our bathroom and had a few recess lighting fixtures put in our kitchen. Our 1st mistake was going to Home Depot who subcontracts out their work. We picked out our supplies and Cloister was going to install and complete the finishing work. We did our due diligence and looked at the reviews and History of Cloister. We gave the ok for them as sub contractors. Cloister sent out a few young men that were very polite and knowledgeable to give us an estimate, suggestions and the could and could not be done list. I was very comfortable in our selection. The morning the actual remodel started, 2 different gentlemen showed up. Again very nice. It was a father son tandem. The father was 72 and was just along to help his son. No biggie but i just didnt get the same warm sensation on the craftsmanship abilities. After talking with them for a few minutes, i come to find out that Cloister sub-contracted my project out to them because Cloister had other jobs. I really liked these 2 as people but the job was pretty horrific. The placed a new corner shower in which was about a 1/4 shorter than the old and I had extra flooring so they could have put replacement tile in on the floor and cut it nicely to the edge of the shower but they chose to put putty in the gap. Now every time you step near the shower, the floor gives and the sealant pulls away from the shower where any water on the floor easily runs into the gap which is a high probability for mold in the future. They were supposed to take off a damaged board that is between the sink and the garden tub. They did not replace it, they did not fix the damage (which was melted paint from a curling iron). Instead they took it off to put on the granite counter top to the sink, then they put it back on and just had it painted over. You still could see the damaged paint since they did not sand it but to make it worse I now have about 8 nail pop marks where they nailed the board back on. The granite has a very large gap in the corner and the there is a small gap most of the way along the granite back-splash and the vanity top. They used a clear silicone which has since dried and separated. No grout was used at all. the bathroom was left in a dirty disgusting mess when they were finished. Dust everywhere, bags and old nails and screws left in our new VERY EXPENSIVE vanity. No Clean-up was even attempted. I had to do that for the painter for the last day. The painter was ok but was rushed and just painted over everything as is. So if there was a blemish in the drywall, there wasnt time to fix, we will just paint over it. The 2 recess lights that I had installed in our kitchen was charged as 2 separate jobs. I think he charged 80 for each install which took them a total of 30 minutes to take the old out and out the new in but still was charged by the hour on each one and the rate was 80 an hour. When I questioned this to Greg from Cloister, he stated as soon as they start a job it is 80 an hour regardless if it takes them 10 minutes or the full 60 minutes. I get that, but fully disagree that putting the same lights in the same kitchen should have been 1 job not 2. I feel strongly that if Cloister would have done the job, it would have been done correctly but since we were JUST a Home Depot Sub-contracted customer and then Sub-sub contracted out without our knowledge or approval, we were just not that important. Greg the project leader at Cloister seemed to be somewhat short on patience with working with us and he called minutes after the painter left and asked if the job was done and I said yes and that was it. Between Home Depot and Cloister We spent 10k and really only had a new vanity, sink and medicine cabinet to show for our troubles. After a few weeks and really starting to see all the horrible craftsmanship come to light, I did try to reach out about our dismay to Cloister and Home Depot. NOTHING!!! So now every morning I get to be frustrated over this bad...

My husband and I bought a home that needed complete renovation, and we were therefore starting from scratch with our kitchen. We are both extremely particular in terms of quality, as well as aesthetics, and had somewhat of an idea of what we wanted but not a true picture of the final outcome. We researched and interviewed several cabinet companies, and choose Cloister Cabinetry as we felt they best understood our vision, and were able to turn our idea into a blueprint that we felt made most sense for the space we had. We found the rep to be incredibly knowledgeable, and he was able to quickly help us choose a cabinet style as well as draw up a layout that worked for our family. He suggested several different cabinetry options that we were able to incorporate into our design, that make for much more practical, functional storage space. Through the entire process, our rep stayed very close, and even spoke directly with our contractor on multiple occasions, in order to ensure we were getting the best design possible. And I cannot say enough about the quality of the cabinets. Not only are they beautiful, but they have withstood constant beating from our young children without even so much as a scratch. Most friends that enter our home first comment on our beautiful cabinets, and then ask where we got them! We plan to do another reno in a few years, and will definitely be using Cloister Cabinetry for our kitchen and...

I wish I could give more than 5 stars!!! My fiancée and I bought our house in 2018, it was built in 1983. We were remodeling our kitchen and I wanted to move a base cabinet, and in its place we wanted to have a pantry cabinet built, matching the existing 1983 Knotty Oak cabinets. This was not a 30 day process, it took a few months to build a matching one off cabinet, not just a cookie cutter cabinet, but WELL worth the time!! I took my rough measurements and met with Dana, a true professional who was extremely helpful; he kept me informed and up to date on the progress quite often. After Dana met with his people he came out to take and verify the measurement, which had to be very precise, as this pantry cabinet had to fit under the cabinet mounted above in 1983, and it hade to match the width and depth, and more importantly it had to be a visual match. We got the cabinet and it was almost perfect, we did point out an issue and Dana stood by his product, he took back one of the doors and re-made the door. WOW, a company that stands behind their work!!! We got the corrected pantry door back, everything was 100% PERFECT, I have gotten huge brownie points with the Mrs.; if I ever need anything again I will be sure to reach out to Dana, and I will recommend them to all family & friends!!! You don't know me but I can give you my word that this is the company you want to...