McDonald's — Restaurant in Ephrata Township

Visited yesterday afternoon, ordered from kiosk inside for to go order. While waiting, there was a couple at the right side register, where a young man was having issue with printer to get their receipt, at that point I was the only other customer waiting for order inside. The young man at the left side register handed me my bag of food. I asked "How do I get my drink?" He mumbled something & pointed to the young man at other register who was having issue with printer. I assumed the other employee had to make my diet coke, & wondered why the guy who gave me my food couldn't, esp since he was not doing anything else but just standing there, but usually they give you a cup to get your own, so I thought maybe it's different here.

I waited, a lady came to fix printer paper, the employee who gave me my food stood with his back against wall & watched lady & other guy fix printer. I realized they had a soda machine for customers to get their own, & I seen the cups behind counter within feet of employees. I asked again, "How do I get my soda?" He mumbled something & pointed to other employee. I waited until lady fiished fixing printer so the other young man could give receipt to couple. They left.

The other young man looked at me as if ready to help me, he thought I was ready to make an order at his register. I showed him my receipt & bag of food & asked him "How do I get my soda?" He looked at my receipt, turned around, got a cup, handed it to me. I was confused for a bit, as I assumed there was a reason why I had to wait for this young man to get my soda or cup, rather than the other one who gave me my food at other register. I waited this entire time just so a certain employee could hand me a cup? (Until they were done, the lady fixing printer & young man @ that register did not know what I was waiting on, only the other young man knew.)

The employee who gave me my food is obviously one of those employees who won't do a simple task like handing a customer a cup because they think it's someone else's job, and makes the customer wait. He stood within a few feet of the cups, with his back against the side wall, staring into nothingness, & waited on the busy employee to finish fixing his printer. This is a modern problem I've seen in other businesses, where some employees have an odd, robot-like attitude about customer service. It's caused on both sides, the employer & employee. I will not spend my money at...

I was impressed, what amazing changes they did , they finally stepped up their game , before I had 1 star and have said something on their lack of direction that they could not take on a very simple order on more than one occasion , This franchise hired Jeremiah the manager and they have made the best decision ever, he had the upmost customer focus than any other McDonald’s managers franchise I have ever been at he has cleaned up this McDonald’s as if he was Morgan Freeman at eastside high school in the movie lean on me. Great Job Jeremiah I wish you the best and sincerely thank you for doing what you do by providing a clean and respectable establishment for all the families in Ephrata ,you keep doing what you do and your future is very promising, people don’t understand just cause it’s McDonald’s and cause your just flipping burgers don’t make you less skillful comparing it to someone that has a degree in law or medicine but what really counts that it is not the problem that is the problem but your attitude is your problem, Jeremiah is giving his best and he’s getting it right. This McDonald’s Franchise finally made the best choice by far by letting this man take over , keep up the Great work and in hopes that those young employees can learn by your Guidance and example in your work ethics....

Still trying to figure out what happened here... This store is 14 miles from me and there are about that many in closer proximity but I always skip those and go to this one when I’m in the area- because the food is hot and more flavorful and the burgers are juicy. Today though - not so much. My order is always simple and the same, through the drive thru - 1/4 lb w/ cheese, medium fries. Usually when the wait is long it seems they were dropping new fries, as they are nearly too hot to touch, so I’m good with that! Today, however, at 1:15 on a Sunday afternoon, the line was terribly long and severely slow moving, so I certainly expected the same result. Not so- the entire order was only slightly above room temperature- not even warm. The fries had some strange darker coloration in places- ? The burger was super dry with zero flavor- like ZERO- and then the stiff slab of cheese. Since the whole thing was cold, everything was sliding around so I couldn’t eat it with one hand while driving like I usually do. I left it on the seat and tried to reheat it when I got home- no dice. This entire meal was thrown away. Hopefully, this time was a fluke. I’ll give them one more try. I’ll be looking for the food to be hot and to have...