Jamba — Restaurant in Escondido

I use to love it at this specific Jamba Juice location. No matter where I was I would make it a point to come to this location. The past few months, however, I have had horrible experiences. They never completely fill my drink and when I ask for them to finish filling it or put it on the side so I can have what I paid for, their response is “sorry but you did not pay for the extras so I can not give them to you” as they then proceed to wash it down the drain. As if that is a better option. Today, I was in a rush but really wanted a bowl from Jamba Juice. I ordered through the app at 913. At the end of it, I was told my order should be ready by 925. I get to the store at 9:24 and am ignored as 3 employees walk by me several times, look up at me, and then walk away despite me walking closer and beginning to talk. At 9:27 someone finally asks me if I am picking up. When I respond yes and give my name.... she replies saying that they are working on the order. Neither of the bowls I had ordered had been completed. One bowl was almost done and the other had not even been begun. At 9:31 I look up and they are finally beginning to blend my bowl. At 9:35 I look up to them calling my name and my order is not even correct. I asked for a substitution on my bowl that I did not Recieve, and my order was 10...

I ordered on the app, 3 large smoothies & it should be ready by 4:40pm. I arrived there @4:39pm. 4:45pm came and my order is still not ready. So that’s when came up to the counter & ask for my order. I said my order, & all the curly guy asked was “Are you a food delivery person?” To which I said “No”. But what was that supposed to mean? That it’s ok to forget about my order because its not for delivery? I then said what’s in my order, & that’s the only time they started it. So yes, they in fact forget to do my order. I left Jamba Juice Promenade around 4:51pm, & I wanted to let you all know that I missed an important appointment because of that 11minute delay. What bothered me the most about this experience is that I didn’t hear any simple apology. I don’t usually write reviews but this is very disappointing! When you caused an inconvenience to anyone, it’s common courtesy to take accountability. I guess manners is not taught in this...

Stopped by today for a much-needed razzmatazz.

The "smoothie" I received was mostly liquid, partially unblended, and about 75% full. That poor quality falls short of what I expect for $7.

The only reason I'm giving 4 stars instead of 1 is because a young professional named Reagan noticed my dissatisfaction with that lackluster product and asked me if I would allow her to remake it for me. She was courteous, apologetic, and definitely deserves a raise or promotion in the future if this is the quality she displays on a regular basis. I didn't even have to complain. Management, are you listening?

In my years of observing corporate success and failures due to the nature of my employment, work ethic like hers is what causes businesses to succeed. Well done,...