Dunkin' — Restaurant in Essex

Manager Nadine is mean! Her staff is afraid to talk to her. When we asked of she could remove the bacon the Staff member said "I'm afraid to ask her but I will" when my sis. Stepped in to politely ask her to not put it on the Bagel she yelled yes yelled at my sister. She then yelled another customer who says he comes in EVERYDAY and she yells at him "stop requesting changes to your order! We don't change things!" The customer said "at this point it feels abusive. Yes abusive is the word he used. It was a hostile work environment and the staff members said "I hate being here she is so mean" someone needs to...

They filled up my hot chocolate cup only 3/4 of the way and I asked why they didn't fill it up and the guy claimed that "the hot chocolate machine only fills it up a certain amount and we can't add any more," which was a complete lie, because then another employee took the cup and filled it up for me. This company makes so much money and they have a problem filling up my cup to the expected amount with hot chocolate. Seriously? I ordered 14 flz of hot chocolate. Not 10 flz. I'll be going somewhere that doesn't cheat me for a cup of...

I was greeted really warmly by the cashier (I think her name is Diane). It felt like she was genuinely happy to be there and to serve me. The other young woman on the shift with her did not say much but worked so efficiently that my coffee was ready before I had even finished paying for my order. They were getting tons of online orders but everything was prepared quickly and no one had to wait. Food was hot and correct. It was such a pleasant experience that I would get off at that exit again just to go to that...