The Bull Pin - Elevated Entertainment — Restaurant in Estes Park

As a local who has frequented this establishment, I was disappointed by my recent visit. Just two weeks ago, I had an exceptional experience great customer service from a polite gentleman who made sure I could enjoy a variety of sauces with my 18 wing combo. This time, however, was quite different.

I ordered the same 18-wing combo, but the woman at the front counter insisted that only one sauce could be included, contradicting my previous experience. When I explained that just two weeks prior, I was offered three sauces without issue, she was firm in stating that it was against their policy. She also mentioned that additional sauces would incur an extra charge and could not be applied directly to the wings. This was puzzling, as last time, the sauces were provided on the wings without any extra fees.

The situation grew more confusing when she paused to check with the kitchen. She returned to say they could add more sauces for an extra charge. Although I agreed to this, it was perplexing that she made a point to stress that this accommodation would be a one-time exception, even though I was paying for it.

The inconsistent service and the front desk staff’s rigid approach made this visit stressful and disappointing. Despite genuinely enjoying the wings here as a local, this experience left me questioning the level of customer care and consistency I can expect...

Well after being charged for $99.74 when my bill was only $20 some and being told no refund no voiding of that charge that it was my fault and should track down whoever bill I paid to get reimbursed, not knowing who, i was supposed to track down myself. I had a thought it was a friend of mine that was there the same night and no surprise he had a tab of $70 give or take and was charged $125 so nope it wasn't his bill I paid!! Plus the other 2 that it happened to the next day!! They are losing all the locals, so what's that tell ya? My bank and hopefully others this happened too , is and will again happen to will follow my lead and hit um where it hurts, in their pocketbook. I would give minus 10 stars if I could. Way to ruin a Estes Park treasure filled with history and supported by us locals for 40 years or more. This place is toxic, shady, greedy and come winter when the tourists are gone, this place will barely be able to pay the light bill. Just say no to spending your money at the bullpin because you'll spend more than what you get. Good ridence. This is all 100% true so slander.... not. I have more dirt on them then they realize and so do all of the once loyal regular locals. Get ready Bullpin, you picked the wrong people to screw over. ...

If I could give this place a negative rating I would. My friends and I went there tonight as a sort of farewell since we all work seasonally and many of us are leaving. We expected it would be a fun night out, and I guess some people's definition of "fun" is sitting around for 2 1/2 hours waiting for a bowling lane we never got. It's clear this place doesn't know how to handle large amounts of people. No estimated wait time, no trying to allow others to use the lanes, nothing. It was a very first come first serve basis. If you get there when it's vacant, you can play as many games as you want,(given that two groups were playing for the entire time my friends and I sat there) if there's a waiting list YOU'RE NOT PLAYING. In fact, when I put my group name down, there were six groups ahead of me. By the time I left, only two of them had been helped, one only MINUTES before I'd had enough and left. We were never told when, or if, we'd get to play or given a time-frame or how long the wait would be. Afterwards I felt incredibly disrespected and undervalued as a customer. At this point, the establishment would have to offer me multiple free game passes just to get me to even...