The Wild Rose Restaurant — Restaurant in Estes Park

This place looked great online. We read reviews looked at the menu. The food looked great and reviews were good. we booked a month in advance for my birthday. I have had severe health issues, including cancer and major surgery, since 2020. Surgery last month. So this was going to be a big deal being able to travel so far. We live in Longmont. With my health issues, it is difficult to make such a long drive. My husband and I get up to Estes Park about once every five years. Two days before our trip, we got a text saying we could not have the 2 o’clock seating that we booked. We would have to change to 4:00 4:00 PM is when we will be checking into our room at the Stanley. We booked to have drinks and dessert at the Stanley at 4:30 PM We texted back about this, Hoping the Rose could somehow fit us in at 2:00 as we had booked or maybe even 2:45. But they texted back that we would either have to come at 4:00 PM or Cancel. Had to cancel. Extremely disappointed. There is no place in Estes even remotely like the wild Rose. Were excited to be able to get up into the beautiful mountains after four years of sickness, surgeries, and my husband’s heart attack.

Wanted to celebrate my birthday and both our recoveries.

Their text said book for another day and they would give us dessert and drinks free.

But it is a long and grueling drive up the mountains for us at our age And with our various health problems. We will probably not get back up to Estes for another five years. They didn’t even explain why we would have to book for 4 o’clock Just said it was 4 o’clock or cancel. Truly truly disappointed in this place we would have easily spent over...

Update: Since the restaurant is choosing to invalidate our experience I can provide more details. That's great that our food was ready in 17 minutes but regardless it didn't come out for 45 min and regardless this issues wasn't about The appetizers it was about the fact that we waited for 8 drinks for 45 min. When we ordered drinks I had sent a picture to my brother who asked to see our hike. When the drinks were at our table it was exactly 45 min later with the appetizers not coming till after that. At one point the bus person even told the waitress that we were wondering where our drinks were and she looked at our table and walked to another table to take an order. Regardless of being short staffed it should have been communicated with us at some point in the 45 min.

Original: Since the pandemic I have tried to be very forgiving of restaurants however this weekend in Estes park this was the worst service I have ever experienced. It took 45 minutes to get drinks when the restaurant wasn't even half full. when we expressed our frustrations the manager was very rude and tried to make an excuse that the bartender got too many orders at once but when I went to the bathroom the bartender was texting and standing their doing nothing. In the 45 min we waited the last waitress didn't come up one time to give an update until we literally chased her down. When we asked for the check after the manager was rude it took another 15...

I never write reviews but this place warrants it.

The food was bad. It wasn't atrocious, but it was bad. The burger was on the low side of mediocre. The fries were pretty good, but there was a random piece of calamari also nestled among them. Ordered some apple pie for dessert and it was undercooked (crust was still just dough) and served cold like it just came out of the fridge.

Service was atrocious. We were told we could sit at the bar and that a table would rb available for us in about 10 minutes. Fast forward about 30 minutes (with multiple other, larger parties coming in and getting a table after we showed up) and we finally flag down a hostess. She tells us we won't be getting a table and that we can order at the bar.

OK. Fine. Until the bartender ignores you and disappears for 20 minutes at a time. Once we finally ordered, the food took forever to come out. Then, as previously mentioned, it was bad.

Do not come here.

Edit: since this review is overwhelmingly negative, I will say that at least the drinks were delicious.

Edit after the owner replied: I understand being understaffed. I wouldn't have reviewed if this was not an astoundingly bad experience with regards to both food service and quality. We were understanding at the time since the restaurant was clearly understaffed, but they went above and beyond to deliver the worst possible food...