Taco Bell — Restaurant in Evans

This TB used to be better. In fact I'm changing my rating from 5 stars to 3 as I type this review. They went from being quick, polite & efficient to being meh. The reason I give 3 stars is that I can appreciate that there is little to no wait when I go, there is a screen at the drive thru which in my opinion should be at every drive thru. It's really nerve racking 2 order 4 more than 1 person & not be able 2 confirm that everything is being put in correctly. Esp. if you're anything like my family and have special instructions on each person's meal. This location seems to be very efficient at taking orders & not getting them wrong. As of lately though, they are notoriously shorting me on my nacho chips and it's really getting on my nerves. It's happened literally 5 times in the last few months & yes I know I should be checking my bag before I leave but the bottom line is that they should be doing better than this. The cheese is there. So why are the nachos forgotten? It is so annoying to get home and see some of your food missing. I never feel like going back for a little bag of chips that are prob stale anyway.& The times I do go back the employee acts as though I came back to ask for a unicorn or something. It's mind blowing, to me... Not only do they look like they got stuck in a bathroom with someone who ate at their restaurant hours earlier (like serious stank face going on) but they are increcibly rude and unapologetic. Here's a tip (and I am being completely serious) The proper thing (for a business who wants to be successful ) to do in this situation would be to acknowledge the burden is on the customer. Not you. You are the one who caused yourself to have to do something a second time and I am the one who had to drive back from my house to have what I paid for and should have gotten the first time. I am never anything but polite even when im frustrated bc I hate that chance of blowing up at someone who is new or maybe just having a bad day. It is a slap in the face when I think to consider your feelings and choose to be polite and you are rolling your eyes, offering no apology and do not thank me or tell me to have a good day. (I do both btw) This makes me feel like Im going to lose my mind and I have to talk myself out of doing a donut in your parking lot and coming in to see if I can help you learn some manners. (No threat intended) and from this point on I will call customer service and raise heck. So yeah. In other words, be polite, ALWAYS offer an apology for the inconvenience. Also, offer the customer something extra or a refund for part or all of the meal. If u actually want 2 do the right thing & give your business a good name, you should have a policy for this specific issue. If a customer leaves & has 2 come back for your mistake, there should be 1 way 2 handle this. Polite, prof. w/ an apologetic attitude that shows a genuine interest in making the issue right. Refund & replace the entire meal. This tells a customer "this was our mistake & we are sorry that u had 2 turn around & use more gas 2 come back. We want to correct this and we want you to take fresh food that is hot and delicious when you get home to eat it (bc the first one is surely cold by now).THIS is how you get 5 star ratings. There were other incidents but Ive already written a book so ill narrow it down to this:I don't care if it was 20 min till closing time or 5 min. U were open, I was hungry & in the market 4 a taco or 2, I wouldve preferred not to have spent my money on food that ended up in the trash & at the very least u could've adjusted the price to something more appropriate 4 a stale taco w/ only about 20% of whats meant 2 be inside. What was that? All I got out of that trip was one of those stomach hurt kind of laughs w/ my hubby (we clowned that taco for 30 min straight.) I have a picture of it & one from the taco bell website 4 comparison. I mean look at it. Its like getting ally mcbeal after being promised tocarra. Thats not the same! Come on I like to think id at least get a proper meal before...

On July 1 at 7:13 pm I visited the Evans, GA Taco Bell on Washington for the first time. My family and I just moved from Topeka, KS with the military here.

Upon arrival the drive thru had several cars lined up. I usually order inside as it is usually faster. Upon entering the restaurant there was a gentleman waiting at the register. I assumed he was ordering. My daughter (7yo) and I waited for a few minutes but it seemed like 10. Finally, the cashier responded and the man asked for a item that was forgot in his order.

I finally moved to the register where my daughter and I waiting another couple of minutes before being acknowledged.

Once acknowledged we began to order. We attempted to order a Mexican Pizza which is on the menu, but was told that they are no longer available. Several times the cashier was interrupted during my transaction and the cashier attended the interruption without excusing herself right in the middle of me talking and trying to order.

We completed the order and waiting a few minutes. During this time, another customer who ordered before I did came up and asked for a new item to be made without tomatoes as they made the order wrong and not to order.

I then received my order in a reasonable amount of time. I looked in the bag and everything was stacked and nested together. It was hard to check and verify without opening the wrapping on every item. I had 12 items in my order for a total of about $38.

I left and realized when I got home that I was missing one of my chalupa’s.

Taco Bell’s in California, Kansas, Texas, Oklahoma, Missouri, Arkansas, and Georgia have all messed my orders up where something was missing. At this time I can say that it will be a long time before I go to Taco Bell again. I’ll just take my family to a real Mexican restaurant and get better food, better service and significantly better accuracy.

If you have read this far, look at other reviews I have done and you will see a Taco Bell in Topeka, KS that has done the same thing repeatedly and I have boycotted them completely.

To management and leadership! Your teams need to slow it down a little bit and focus one order at a time. It seems there is so much sense of urgency that orders are being butchered constantly! This is not good for consumer business and is not teaching quality and accuracy...

Dining room was closed and all customers had to use the drive through. The drive-through attendant was the RUDEST person I have ever encountered at a drive-through. After arriving at the order station the lady gave the usual, "Order when you are ready." So we sat at the menu for a few seconds to try and decide what we want to order. Which about 30 seconds later resulted in a louder, "ORDER when you are READY." I responded, "Thank you." A few seconds later we started to order and my passenger didn't know what drink they wanted, so it caused a delay of a few seconds to decided. Of course the menu doesn't actually list the drink selection which is an overall weakness of all Taco Bell Drive-Through menus. So she asked again, "Drink?" and I said, "We're trying to find the options." Then she left the microphone on to audibly SIGH loud at us because we didn't order immediately the way she wanted. Then snarky said, "WE have PEPSI Pro...ducts." She continued to be rude and louder when dismayed that I didn't answer exactly the way she expected. Luckily the order was correct.....but that was the only positive point. As we are waiting at the window, the lady is doing the same thing to the car behind us, talking so loud around the order station that we can hear her sighing and talking down to the customer ordering, through the drive-through window. This Taco Bell struggles with staffing, order correctness but this is a new low. An overbearing, Rude, Angry order taker. We could visibly see how uncomfortable the meek employee working at the window next to her felt. This Taco Bells ownership needs to take an active role in improving this location or Taco Bell corporate needs to assist before it hurts the brand any further. And provide support to the employee having a rough day. This is when the team needs to pay attention and help their coworker or move tasks around to alleviate these kinda issues. That people are allowed to act that way to customers and co-workers. We understand everyone is doing what they can but don't take out your frustrations on...