Laziza Mediterranean Grill - Evans — Restaurant in Evans

Customer Service was HORRIBLE! Food was great and that sucks because had they handle the situation better I would have definitely been back. The food is the only reason they even received 1 star from me. A simple apology would have sufficed for my experience. My experience was the worst customer service I have received in a long time. And so I did a review from their receipt and just said I was unsatisfied and they need to help their customers more, and they asked for more details in an email. Please read the correspondence below: Me: (after they asked for more details of my visit) I believe her name was Ms Lisa, I believe, not sure. However, my co worker ordered me food. I wanted a gyro, she ordered me the gyro platter. I was working so did not know this until it was delivered. I explained all of this.The lady told me there wasn't anything she could do for me. Didn't even try to help. Said all she could do is give me a percentage off of what I wanted ordered. I told her to just ring me up for a euro, after I have spent $33.36 food and delivery that I am not going to eat. This lady took 10%off, $0.63, to be exact. And that was like a smack in the face. I would have been satisfied had she just put a little effort into helping me but she didn't. The meat in the platter could have been used to make a gyro and that would have been fine. I felt like she could care less. Horrible customer service.

Their reply: It’s my understanding that the order was placed through Augusta to-go, and your friend ordered the wrong thing... we made the order as requested. At this point there is nothing we can do about it. We have fulfilled our end.

We are not able to take food that has left the premises and use it to remake something else. That is against health code regulations.

We are a locally owned, small business and we try to do the right thing and be fair, but this is not a situation where we did anything wrong. We have descriptions of all of our items on our menu, and your friend ordered the wrong thing. I hope you can see this from our point of view. Thanks

My reply:What was the point of you responding? Again, never said that you guys were at fault, however, again it could have been handled better, if you don't understand where I am coming from that explains the service I actually received,  and will make this VERY...

I will say I have had decent experiences at laziza before. The problem was in corporate and not a full representation of the employees, but still partly the employees fault. They were really nice and understanding of my situation tho. But today was a disappointment beyond my comprehension. Their portion size of the chicken shawarma patter was smaller than anything I have been served anywhere for a dinner. It was an insult to the culture it represents. As an establishment that represent Mediterranean culture, they failed as a company in my eyes. You go into any real Mediterranean restaurant and you leave fulfilled. It's hard to screw up Mediterranean food tbh. But they did that to the highest degree. The demographic of people this food represents is a people of hospitality, that gives, they take pride in what they serve to others, they make sure you had enough to eat, to not leave hungry. To represent the culture, you have to actually put effort in representing the culture. For the 18 dollars I spent for my plate, I expect a decent amount. Enough to fill my stomach up and maybe a little to bring home. It wasn't a lunch portion, it was a dinner portion. False advertising to be honest. No Mediterranean restaurant I have ever been to served so little for a plate of food for that price. It was scraps tbh. Not enough to even feed a small child, but maybe enough to feed a small puppy. I spent over 100 dollars. The falafel was bland and under seasoned. The shawarma was not any shawarma I have ever had and that was not any sort of compliment, the exact opposite to be precise. I had a big family order of food to celebrate my son's 13th birthday. We asked multiple times if everything we ordered was in the to-go bag and they assured us everything was in order. But as it would turn out we were missing a part of our order. A company who's ego is too big for...

So I wanted Greek today and that's what I put In Google. It took me to Laziza Mediterranean. I walk in and notice seating at the bar so alone I took a seat at the bar. The employee behind the bar counter ask what I would like to drink I told her and was handed a to go cup to help myself at the beverage area. I got up walked over to the beverage area then came back to my seat at the bar. The employee then picked up a table matt type menu and told me she would take my order when ready. She was also running the cash register and cking out customers. I placed my order for the Gyro and side order of stuffed grape leaves. The service was fast. I aske for extra tzitky sauce and was handed one from the cooler by the cash register. The sauce was very runny as water! I asked for another and was brought one from the kitchen. The consistency of the same sauce was night anf day. I ate half my gyro after disposing of half the bread. Asked for a to go box and was once again directed to the beverage center to obtain the box. After getting up and retrieving the to go box. I assumed I would have to get up and go to the register to pay so I did. The employ asked if I enjoyed it" I said "NO Comment". I paid left no tip, if Laziza Restaurant intentions is a cold to go place they have accomplished this, right down to the NO Smiles from any of their employees! This Mediterranean Grill Laziza gets one star because of all the above. I still wanted a real GREEK experience so went 3 min down the road from them to the Shiskkabob place advertises Greek and Turkish food for a completely different food and atmosphere place that I have given 5 stars too. If you want fast and tasteless with no smiles go to Laziza Mediterranean Grill! My first and last visit. Owner needs to be more concerned with customers than their...